IT Technician Apprentice

This is an exciting opportunity for an Apprentice IT Technician in the Reading area to help maintain, support and enhance the IT solutions we supply our customers. To be successful in this role, you need to provide high quality support to our users, ensure that our systems are properly administered, and develop existing infrastructure and processes.

• You will need to provide high quality support to our users via the helpdesk ticketing system
• Prioritise and respond to tickets in a timely manner
• Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
• Weekly tasks to install, upgrade and remove hardware across sites
• Maintenance of physical and cloud storage
• Ensure that our systems are properly administered
• Develop existing infrastructure and processes
• Work within the installs team to install cabling on sites, including fibre, data etc.
• Adding devices to networks across sites
• Daily monitoring of networks, focusing on DNS, firewall etc.
• Opportunity to set up new systems and maintain them as schools move to the cloud

Criteria for Candidates

• Right to work in the UK
• Self-motivated
• Resourceful
• Professional attitude and a strong work ethic
• Ability to work in a fast-moving environment
• Good time management and organisational skills
• Ability to think ahead and pre-empt problems and issues
• Understanding of the importance of, and the ability to deliver, a quality service
• Open and friendly communication style

Skills and Experience:

• Full UK Driving Licence (the candidate will be required to commute to the Reading site each day)
• An understanding of IT hardware, Windows and Mac OS 
• Strong problem-solving skills 
• Experience in O365, Google cloud for Education, Group Policy, Virtual Desktops, TCP/IP Protocols, Active Directory 
• Ability to lift and move heavy equipment such as servers / Desktops 

Enhanced DBS and Security clearance checks will be carried out.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)