IT Technician Apprentice
This is an exciting opportunity for an Apprentice IT Technician in the Reading area to help maintain, support and enhance the IT solutions we supply our customers.
Role
- You will need to provide high quality support to our users via the helpdesk ticketing system
- Prioritise and respond to tickets in a timely manner
- Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
- Weekly tasks to install, upgrade and remove hardware across sites
- Maintenance of physical and cloud storage
- Ensure that our systems are properly administered
- Develop existing infrastructure and processes
- Work within the installs team to install cabling on sites, including fibre, data etc.
- Adding devices to networks across sites
- Daily monitoring of networks, focusing on DNS, firewall etc.
- Opportunity to set up new systems and maintain them as schools move to the cloud
Criteria for Candidates
- Right to work in the UK
- Self-motivated
- Resourceful
- Professional attitude and a strong work ethic
- Ability to work in a fast-moving environment
- Good time management and organisational skills
- Ability to think ahead and pre-empt problems and issues
- Understanding of the importance of, and the ability to deliver, a quality service
- Open and friendly communication style
Skills and Experience:
- Full UK Driving Licence (the candidate will be required to commute to the Reading site each day)
- An understanding of IT hardware, Windows and Mac OS
- Strong problem-solving skills
- Experience in O365, Google cloud for Education, Group Policy, Virtual Desktops, TCP/IP Protocols, Active Directory
- Ability to lift and move heavy equipment such as servers / Desktops
Enhanced DBS and Security clearance checks will be carried out.
Training
- ICT (Information Communications Technician) Level 3 apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualification
- Career progression opportunities
- Secure a full-time position after successful completion of Apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday to Friday between 9.00am and 4.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 15th July 2026
- Start Date
- Monday, 20th July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)
About the Employer
VOCOSA LTD
Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.