Customer Success Manager

A long-established Fleet CCTV provider is currently looking to expand their team with an experienced Customer Success Manager who will be responsible for ensuring customers get their desired outcome when using my clients products.

Customer Success Manager - £40,000 salary commission company benefits and vehicle

The successful Customer Success Manager is integral to ensuring a seamless experience for customers, from finalising orders to delivering exceptional support. You will work closely with customers, engineers, and internal teams to guarantee smooth onboarding, software training, and job completion satisfaction.

Key Responsibilities:

Customer Liaison:

• Finalise customer orders, ensuring accuracy and clarity.
• Serve as the primary point of contact for customers during the order and installation process.

Coordination and Execution:

• Liaise with engineers to schedule and set up jobs on our platform.
• Monitor job progress to ensure completion by installers and follow up with customers to confirm satisfaction.

Onboarding and Training:

• Facilitate software training sessions for customers.
• Oversee the transition of customers to our new and improved video telematics platform.

Customer Support:

• Address and resolve customer concerns efficiently.
• Provide ongoing support to enhance customer experience and engagement.

Collaboration:

• Work with internal teams to identify and implement process improvements.
• Support other customer success initiatives as required.

The Customer Success Manager role involves building deep, long-term relationships with customers by handholding them throughout the user journey, understanding their needs, and engaging them with the product.

This is a relationship- driven, strategic and analytical role which provides strategies and account expansions, renewals, upsells and works proactively with customers to anticipate problems and solve them before they happen.

Interested in hearing more? Please contact Ian Baldry at VPss by pressing apply now and attaching your up to date CV.