Service Desk Team Lead

Location: Birmingham

Salary: £35,000 – £37,000 DOE + Benefits

Hours: 37.5 hours per week

The Service Desk Team Lead role:

• My client is looking for a Service Desk Team Lead to help deliver outstanding service to their customers.
• Assist with operational Service Desk cover during busy periods.
• Identifying and reporting escalations and major client issues
• Monitoring and reporting of service desk activity.
• Feeding in new and innovative ideas.
• Managing a small team of Service Desk Technicians.

Skills and Experience:

• Accountability and responsibility for your workload.
• Helpful and approachable attitude.
• Excellent time management skills.
• You will have at least 18 months’ experience in a similar role.
• Ideally you will have had at least 12 months’ experience managing people, including day to day management e.g. absences, holidays, performance reviews.

The Package:

• Salary: £35,000 – £37,000 DOE + Benefits
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Company sick pay policy.
• Pension Scheme.
• Free Parking
• Hybrid Working
• Progression opportunities.

Interested in hearing more about this exciting Service Desk Team Lead opportunity? Then please send your details to Ian Baldry at VPss by pressing APPLY NOW and uploading your up to date CV.