Senior IT Support Specialist - Stratford-upon-Avon based

As a Senior IT Support Specialist, you will be responsible for supporting end-users of a rapidly growing international SaaS provider. A Senior IT Support Specialist will contribute to all of the general responsibilities of the IT department and the specific responsibilities within the remit of support that are applicable to this role using their own skills and experience.

This is a 3-month duration contract.

Duties and Responsibilities

• Monitor IT support tickets, responding to tickets or assigning to the team as appropriate.
• Provide technical support to end-users via tickets, phone, email, or in person.
• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Procurement and provisioning of computer equipment.
• Install and configure computer hardware and software (inclusive of SaaS).
• Maintain and upgrade computer systems.
• End-user account administration and configuration.
• Troubleshoot network and connectivity issues.
• Provide training and technical guidance to end-users.
• Maintain documentation of technical processes and procedures.
• Monitor and maintain IT inventory and asset management.
• Collaborate with other IT staff members to ensure the smooth operation of systems.
• Conduct research to identify new technologies and best practices for improving IT operations.
• Running and contributing to proactive complex discreet IT projects.
• Mentorship of more junior team members and assist with their skills development.
• Working closely with other team functions, seniors, and management.
• Performing IT inductions to new hires independently.
• Evangelise IT services when interacting with other functions.

Knowledge, Skills, and Abilities (KSAs)

• Strong problem-solving skills and ability to prioritise and manage multiple tasks simultaneously.
• High standard of written communication.
• Proven project management skills.
• Ability to communicate clearly with non-technical users.
• Ability to work independently or as part of a team - Receives little instruction on day-to-day
• work and general instructions on new assignments.
• Adaptable to changing technologies and possess a strong customer service mindset.
• Knowledge of Risk Management principles and ISO 27001 best practices.
• Understanding of compliance control environments.
• Understanding of CIS best practice principles.
• Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and MS Teams.

Required Education and Experience

• At least six years' experience as a senior IT support professional.
• A degree in IT, Computing, Computer Science, or another relevant subject.
• Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
• Experience supporting executive and high-level team members.
• Experience in supporting both macOS and Windows users.
• Experience in SaaS product administration (e.g. Zoom, Salesforce).

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that .

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees .
• Virginia residents may access our state specific policies .
• Residents of all other states may access our policies .
• Canadian residents may access our policies in English and in French .
• Residents of countries governed by GDPR and UK GDPR may access our policies .

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).