Backend Support Engineer

Valiant Finance is an award-winning FinTech startup on a mission to simplify business lending. Our cloud-based platform helps thousands of Australian small businesses compare and apply for loans from over 80 of the country's leading lenders. Our platform doesn't just power our own services - it also drives the commercial lending capabilities for some of the world's most recognised brands.

We're a fast-growing company, and we're looking for an experienced Ruby on Rails Engineer to join our team on a full-time basis to provide critical global coverage. While our core engineering team is based in Australia, we are remote-friendly and looking for an engineer dedicated to operating on UK business hours. We're looking for a candidate who is passionate about engineering and technology, can solve technical problems and is able to communicate problems and solutions with ease.

What You'll Be Doing

As a Backend Support Engineer, you will be the primary Level 2 technical responder during UK operating hours, ensuring our platform runs smoothly for our global partners and clients. Your responsibilities will include:

• Owning Level 2+ Support: Triaging, debugging, and resolving complex technical tickets escalated by our customer success and L1 support teams.
• Core Engineering: When the support queue is clear, you will operate as a standard backend engineer — tackling technical debt, performing system maintenance, and optimising the platform.
• Integrating with a range of external services such as Salesforce, Auth0, Cloudflare, and more.
• Maintaining our infrastructure on a major cloud provider to support our rapid growth.
• Writing well-structured, tested, and documented code that's a pleasure to maintain.
• Working closely with our Product, Design, and other teams to refine deliverables and bring new features to life.

What We're Looking For

We're seeking a passionate Ruby on Rails expert backend engineer who can solve complex technical problems and communicate solutions with ease.

Required Experience:

• Ability to work standard UK business hours (remote).
• Minimum 5 years of commercial Ruby on Rails experience.
• Proven experience in a technical support, site reliability, or escalations engineering role.
• Proven experience integrating with multiple external APIs.
• Experience with database design and performance tuning, particularly with PostgreSQL.
• Experience designing and maintaining infrastructure with AWS, GCP, or Heroku.
• Experience with testing frameworks like Rspec.
• Experience with high-volume background job processing frameworks like Sidekiq.
• Proficiency with development tools like Linear or Jira.
• Strong written and verbal communication skills, crucial for customer and internal team interactions.

Bonus Points:

• Experience with helpdesk or ticketing software (e.g., Zendesk, ZohoDesk).
• Experience with security best practices (e.g., OWASP, STRIDE).
• Interest in automating repetitive tasks using AI tools and techniques.
• Experience in high-volume production environments with strict availability SLAs.
• Knowledge of the financial services industry (lending or corporate finance).
• Experience navigating GDPR and/or SOC2.

Benefits & Culture

We're a remote-friendly team, and while this role is completely remote to cover UK hours, you'll be deeply integrated into our culture. We foster a culture where innovation is recognised and rewarded.

• Embrace your need for work-life balance with our remote/hybrid working model.
• Celebrate the joy of starting a family with 8 weeks of paid parental leave.
• Company-wide events designed to honour and celebrate all the outstanding achievements of our amazing team.
• Opportunity to shape the future of AI in Australian and EU fintech.
• Access to latest AI tools and technologies for productivity.