Receptionist

Job description

Job responsibilities

Hours

27.5 hours per week (0.73 FTE)

Working Pattern

• Monday: 1:00pm 6:30pm
• Tuesday: 8:00am 1:30pm
• Wednesday: 1:00pm 6:30pm
• Thursday: 1:00pm 6:30pm
• Friday: 8:00am 1:30pm

Salary

£12.92 per hour

Responsible to

Practice Manager, other members of leadership team and GP partners.

Job Summary

The Receptionist is the first point of contact for patients and visitors attending the practice. The post holder will provide an efficient, professional and courteous reception and administrative service, ensuring patients receive a high standard of customer care while supporting the smooth running of the practice.

The successful candidate must have previous experience working in a GP surgery and be competent in the use of SystmOne ideally.

Main Duties and ResponsibilitiesReception Duties

• Welcome patients and visitors in a professional and friendly manner.
• Answer incoming telephone calls and online requests promptly and deal with enquiries appropriately.
• Book, amend and cancel appointments using SystmOne in accordance with practice protocols.
• Review new patient registrations and update patient demographic information.
• Receive and accurately record requests from patients, signposting where appropriate. Verbally, via email, online enquiries etc.
• Manage the reception area to ensure it remains tidy, welcoming and confidential.

Administration

• Process repeat prescription requests in line with practice procedures.
• Receive, sort and distribute incoming mail.
• File and retrieve patient records and documentation.
• Process online consultation requests and other electronic communications.
• Undertake general administrative duties as required.

Patient Care

• Provide excellent customer service to all patients, relatives and visitors.
• Treat all patients with dignity, respect and compassion.
• Maintain strict patient confidentiality in accordance with GDPR and practice policies.
• Signpost patients to the most appropriate clinician or service where applicable.

Communication

• Communicate effectively with patients, colleagues and external healthcare professionals.
• Work collaboratively with the wider practice team.
• Escalate concerns or significant events to the Practice Manager or appropriate clinician.

Information Technology

• Use SystmOne confidently and accurately.
• Use Microsoft Office and other practice software systems.
• Confident using email software.
• Maintain accurate electronic patient records.

Confidentiality

The post holder must maintain the confidentiality of information relating to patients, staff and the practice at all times in accordance with the Data Protection Act, UK GDPR and NHS confidentiality requirements.

Equality and Diversity

The post holder will support the principles of equality, diversity and inclusion and treat everyone with dignity and respect.

Training

• Participate in mandatory and statutory training.
• Attend practice meetings as required.
• Undertake additional training relevant to the role.

Person SpecificationEssential

• Previous experience working as a Receptionist within a GP practice or healthcare setting.
• Experience using SystmOne is preferred.
• Excellent communication and interpersonal skills.
• Good telephone manner.
• Strong customer service skills.
• Good IT skills.
• Ability to prioritise workload in a busy environment.
• Excellent organisational skills.
• Ability to maintain confidentiality.
• Reliable, flexible and able to work as part of a team.

Desirable

• Knowledge of NHS primary care services.
• Experience of repeat prescribing processes.
• Understanding of patient confidentiality and information governance.
• Experience managing appointment systems and patient records.
• Knowledge of Care Navigation and signposting.

Person Specification

Qualifications

• Previous experience working in a GP surgery.
• Experience using the SystmOne clinical system.
• Excellent communication and customer service skills.
• Ability to work accurately in a busy environment.
• Good IT and organisational skills.
• A professional, reliable and flexible approach to work.

• Knowledge of NHS Primary Care and GP practice procedures.
• Experience of Care Navigation and signposting patients to the most appropriate service.
• Understanding of the NHS Appointment System and patient access pathways.
• Experience processing repeat prescription requests.
• Knowledge of medical terminology.
• Experience handling patient correspondence, referrals and clinical documents.
• Understanding of confidentiality, information governance and GDPR within a healthcare setting.
• Competent in Microsoft Office applications, including Outlook, Word and Excel.
• Experience of handling difficult or challenging situations in a calm and professional manner.
• Experience supporting colleagues and working effectively within a multidisciplinary team.
• Willingness to undertake further training and development relevant to the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Valley Medical Centre

Address

Valley Medical Centre

Johnson Street

Stocksbridge

Sheffield

S36 1BX

United Kingdom

Employer's website

https://www.valleymedicalcentre.org.uk/