Amazon Connect Engineer

Your responsibilities:

Design, develop, and implement Amazon Connect based omni-channel contact center solutions

Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI)

Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs

Implement AI/ML-driven automation using Amazon Lex, Contact Lens, Transcribe, Kendra services

Su...

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