Amazon Connect Engineer

Your responsibilities:
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.

Design, develop, and implement Amazon Connect based omni-channel contact center solutions

Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI)

Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs

Implement AI/ML-driven automation using Amazon Lex, Contact Lens, Transcribe, Kendra services

Support CI/CD pipelines, Infrastructure as Code (Terraform / CloudFormation), and DevOps practices

Monitor, troubleshoot, and optimize production environments, ensuring alignment with enterprise standards and cloud best practices

Participate in architecture and design discussions, document solution designs, configurations, and operational procedures

Engage directly with customers to understand business needs, present technical solutions, and provide consulting support

Essential skills/knowledge/experience:

Strong hands-on experience with Amazon Connect (flows, routing, integrations)

Proven experience with AWS services: Lambda, API Gateway, DynamoDB, CloudWatch, S3

Proficiency in Node.js / Python / JavaScript and REST API development

Solid understanding of contact center technologies: IVR, ACD, CTI, call recording, NLP

Experience delivering production-scale cloud contact center solutions

Knowledge of IAM, security, compliance, and cloud governance

Desirable skills/knowledge/experience:

Client-facing, confident communicator, Proactive, self-driven, and solution-oriented xkybehq

Strong team player, leadership mindset, Experience working in Agile / cross-functional teams

Stakeholder management, Committed to delivery excellence and quality standards

Mid to Senior Level: 46+ years overall, with 35 years on Amazon Connect

AWS Certification (Solutions Architect or Developer)

Experience with Amazon Lex, Contact Lens, AI/ML integrations

Exposure to real-time analytics and reporting (QuickSight, Kinesis)

Experience with React and modern web technologies