BMC Helix Technical Delivery Consultant

The Role

The BMC Helix Technical Delivery Authority is responsible for end-to-end delivery of BMC Helix solutions, ensuring technical integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget.

Your responsibilities:

• Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT).
• Design scalable, secure, and maintainable solutions leveraging BMC Helix Innovation Studio and Business Workflows.
• Ensure compliance with ITIL best practices and enterprise standards.
• Architect and implement integrations with third-party systems (eg, Active Directory, Orchestrators, Service Assurance tools).
• Configure web services, APIs, and Middleware for seamless data exchange.
• Manage complex integrations such as CMDB reconciliation, auto-ticketing, and identity management.
• Own technical delivery across multiple projects, ensuring adherence to governance frameworks.
• Conduct risk assessments, manage dependencies, and implement mitigation strategies.
• Oversee customization vs. out-of-the-box alignment to minimize technical debt.
• Collaborate with PMO to develop delivery plans, timelines, and resource allocation.
• Drive Agile execution models (Scrum, iterative releases) for BMC Helix implementations.
• Provide status reporting, stakeholder communication, and escalation management.
• Validate solution performance through E2E testing, UAT, and go-live readiness.
• Implement monitoring and health checks for CMDB and ITSM modules.
• Identify opportunities for automation and process optimization.

Your Profile

Essential skills/knowledge/experience:

• 5+ years in BMC Helix/Remedy ITSM architecture and delivery.
• Hands-on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting.
• Strong knowledge of ITSM processes (Incident, Change, Problem, Service Request).
• Proven experience integrating BMC Helix with external platforms (eg, AD, Orchestrators, Discovery tools).
• Familiarity with API development, web services, and data migration strategies.
• Experience in Agile and Waterfall methodologies.
• Ability to manage multi-vendor environments and complex delivery landscapes.