Conversational AI & Voice Architect

Key Skills

Design and implement multimodal customer experiences across messaging, digital and voice channels.

Key Responsibilities

Design customer-facing agents; define voice interaction patterns; manage interruption handling and escalation; implement channel integration patterns; establish conversational standards and governance.

Role Purpose

Conversational AI, Voice AI, Contact Centre AI, Speech Technologies, Vertex AI Speech Services, Dialogflow CX, Prompt Engineering, Customer Experience Design, GCP