Incident Manager- SIAM experience Required

Job Title: Incident Manager- SIAM experience Required

Location: London- 3Days/week Onsite

Duration: 4months Contract Inside IR35

500GBP/Day Inside IR35

• Own the end-to-end Incident Management lifecycle for MHHS services, including logging, categorisation, prioritisation, investigation, escalation, resolution, and formal closure, with the objective of restoring service as quickly as possible.
• Initiate, lead, and control Incidents maintaining command and control, coordinating resolver groups, and driving timely decision-making until service restoration.
• Assess and continually review business, operational, and market impact to ensure incidents are prioritised correctly and escalated appropriately.
• Manage stakeholder and market communications, ensuring timely, accurate, and consistent incident notifications, updates, and resolution confirmations.
• Monitor and manage SLA performance, including response and resolution targets, appropriate use of SLA holds, and accurate time recording within incident records.
• Ensure incident record quality, including correct classification, clear timelines, decision logs, and auditable update history.
• Identify recurring incidents and trends, raising and linking Problem records to support root cause investigation and long-term remediation.
• Capture and maintain workarounds, fixes, and lessons learned within incident records and knowledge articles to reduce repeat incidents.
• Provide continuous operational oversight to protect service stability and market confidence during live MHHS operations.

Kind Regards

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Priyanka Sharma

Senior Delivery Consultant

Office: 02033759240

Email: psharma@vallumassociates.com