Junior IT Support Engineer

Domain - Banking/Financial services

Years of experience - 3-5 years (preferred)

Key Responsibilities:

• Provide 1st-3rd-line technical support for all business systems and applications.
• Act as the first point of contact for the IT Helpdesk, ensuring timely resolution of incidents and adherence to SLAs.
• Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
• Install, update, and troubleshoot software, patches, and security updates across Windows environments.
• Manage Active Directory (Users, Groups, OUs, Group Policy, NTFS Permissions, DFS).
• Administer and support our Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).
• Maintain and support Windows Server environments, including DHCP, DNS, print services, and DFS.
• Assist with network troubleshooting, including VLANs, LAN/WAN, Wi-Fi, switches, routers, and VPN configurations.
• Support audio-visual equipment and meeting room technology.
• Maintain accurate IT asset tracking and management (mobiles, laptops, and PCs).
• Ensure proper documentation of processes, configurations, and troubleshooting steps.
• Participate in IT infrastructure projects and continuous improvement initiatives.

Requirements and Attributes

• 3-5 years experience in an IT support role, covering 1st-3rd line issues.
• Strong understanding of Windows 10/11 deployment, maintenance and Troubleshooting.
• Proficiency in Active Directory, Group Policy deployment, and Windows Server administration.
• Experience supporting Microsoft 365 Hybrid Setups (Exchange Online, Teams, OneDrive, SharePoint).
• Strong troubleshooting skills for network connectivity, TCP/IP, VLANs, and VPNs.
• Basic Knowledge of IT security best practices, endpoint protection, and compliance.
• Familiarity with PowerShell scripting and automation tools (preferred).
• Experience supporting audio-visual systems and meeting room technology.
• Ability to prioritize tasks, manage incidents efficiently, and meet deadlines.
• Strong interpersonal and communication skills – this is a client-facing role requiring professionalism and relationship-building.
• Eagerness to learn new technologies and develop expertise in IT infrastructure.
• Ability to work independently and collaboratively