Operations Manager - Banking
Responsibilities:
- Responsible for end-to-end ownership of Area COO activity, covering financial, workforce and third party/vendor management
- Supporting design and delivery of strategic initiatives, including development of business cases and benefit validation to support transformation
- Management to target of a significant annual operating plan across all countries of operation (c.65 countries), including identification and delivery of savings opportunities to meet targets
- Workforce management, from planning and forecasting, to role requisitions and off-boarding
- Rate setting, recharges and billing to recover the costs for services provided to the Bank
- Performing and supporting vendor management tasks, including risk management, operational performance, negotiations, and competitive processes (major deals, RFIs and RFPs)
- Managing purchase to pay, including third party spend approval processes, purchase order creation, and invoice approvals
- Financial reporting and generation of management information in support of decision making
- Required to work from office at least 3 days per week
Essential Skillset/Experience:
- 5 years plus business management or relevant experience, ideally within Financial Services technology functions
- Knowledge of accounting principles and practices (qualified or part qualified preferred)
- Business case development
- Strong stakeholder management capability and excellent communication at all levels of seniority
- Experience working with annual operations plans and multi-million dollar global contracts, programs and initiatives
- Sound knowledge and understanding of the global technology landscape and industry
- Experience of working in a diverse global team
- Proven ability to articulate complex issues clearly and concisely
- Flexible and adaptable to changing activities, schedules and work loads
- Ability to work under pressure