Senior Technical CCM Application Specialist-Banking Client Experience Required

Job Title: Senior Technical CCM Application Specialist-Banking Client Experience RequiredLocation: Halifax / Edinburgh – Hybrid (2 Days Onsite)

Duration: 12Months

Rate: 550GBP/Day Inside IR35

Job Overview

We are seeking an experienced Senior Technical Application Specialist to support a strategic transformation programme for a leading Banking & Financial Services client. The successful candidate will play a key role in designing, implementing, and supporting enterprise customer communication platforms that deliver secure, scalable, and high-quality customer communications across multiple banking channels.

This position requires strong expertise in customer communications technologies, document composition platforms, enterprise integrations, and technical leadership within highly regulated banking environments.

Key Responsibilities

Technical Leadership

* Lead complex technical initiatives across enterprise customer communication platforms.

* Provide technical direction and architectural guidance to development teams.

* Establish best practices, governance, and technical standards.

* Drive innovation through proof-of-concept (POC) activities and solution improvements.

Customer Communication Platforms

* Design, develop, and support enterprise communication solutions.

* Deliver scalable document generation and communication workflows.

* Enhance customer communication frameworks across digital and print channels.

* Ensure high availability, performance, and regulatory compliance.

Solution Design & Integration

* Design integrations between communication platforms and enterprise banking applications.

* Collaborate with business analysts, architects, and engineering teams.

* Manage dependencies across upstream and downstream systems.

* Support end-to-end solution delivery throughout the project lifecycle.

Production Support & Continuous Improvement

* Perform root cause analysis for complex production issues.

* Drive performance optimisation and platform stability.

* Evaluate emerging technologies and recommend improvements.

* Produce technical documentation and operational best practices.

Stakeholder Management

* Work closely with business stakeholders, architects, and delivery teams.

* Translate business requirements into scalable technical solutions.

* Mentor junior engineers and provide technical leadership across the programme.

Experience

* 10+ years of experience delivering enterprise application solutions.

* Strong experience working with Customer Communications Management (CCM) platforms.

* Experience leading complex technical initiatives within Banking or Financial Services.

* Proven ability to deliver enterprise-scale transformation programmes.

* Experience working within Agile delivery environments.

Technical Skills

* Customer Communications Management (CCM) platforms

* Precisely DOC1

* OpenText Exstream

* Quadient Inspire

* EngageOne

* FIS CSF (or equivalent platforms)

* REST APIs and enterprise integrations

* Document composition and orchestration

* PDF / AFP document formats

* CI/CD and DevOps practices

Banking Domain Knowledge

Candidates should demonstrate experience with:

* Banking or Financial Services

* Customer communication platforms

* Regulatory and compliance-driven environments

* Enterprise-scale application support

* High-volume customer correspondence

Preferred Qualifications

* Experience with document composition, post-composition, and archive solutions.

* Knowledge of digital communication frameworks.

* Experience with enterprise integration technologies.

* Familiarity with modern web technologies.

* Experience mentoring technical teams.

Key Deliverables

* Enterprise Customer Communication Solutions

* Technical Architecture Documentation

* Platform Modernisation Deliverables

* Integration Designs

* Production Support Documentation

* Root Cause Analysis Reports

* Technical Standards and Best Practices

* Solution Design Documents

* Proof of Concept (POC) Deliverables

* Operational Runbooks

Priyanka Sharma

Senior Delivery Consultant

Office: 02033759240

Email: psharma@vallumassociates.com