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Service Design & Transition Consultant
- Experience supporting the successful transition of large-scale technology services into live operations.
- Strong supplier and commercial management skills.
- Experience contributing to contractual discussions, feeding in considerations from a service perspective.
- Excellent project management and communication skills.
- A broad knowledge of IT as well as an excellent understanding of how support services impact on other business functions.
- Experience supporting Service Design activities within large-scale IT or digital transformation programmes.
- Experience progressing projects through formal Service Design & Introduction (SD&I) or Service Acceptance governance processes.
- Strong understanding of ITIL Service Management principles, particularly Service Design, Transition, and Service Acceptance.
- Will be responsible for authoring the Service Design Document (SDD) for the service which articulates the service model, service management processes and transition approach to a low level of detail.