Service Design & Transition Manager-Energy client Experience Required

Job Title: Service Design & Transition Manager-Energy client Experience Required

Location: Euston (Hybrid – days per week onsite)

Duration: 12Months

Rate: 630GBP/Day Inside IR35

Dedicated Service Design and Transition capability to support the two major programmes, providing a single point of Service Management accountability across both

Key Responsibilities:

• Lead end-to-end Service Design and Transition across multiple strategic programmes.
• Define and document Operating Service Models, including Incident, Change, Problem, and Service Continuity processes.
• Own Service Acceptance Criteria and ensure successful sign-off before go-live.
• Produce and manage Service Transition Plans, including knowledge transfer and BAU handover.
• Drive Service Readiness activities, supplier onboarding, training, and hyper-care planning.
• Represent Service Management within programme governance, design authorities, and stakeholder meetings.
• Ensure ServiceNow is configured and ready to support new services before deployment.
• Create and maintain Service Design Packages, RACI matrices, transition documentation, and risk logs.
• Support go-live planning, readiness assessments, and post-implementation transition into BAU.

Essential Skills & Experience:

• Extensive experience in Service Design and Service Transition within complex enterprise environments.
• Strong knowledge of ITIL Service Management principles and best practices.
• Experience working within SIAM (Service Integration and Management) operating models.
• Proven track record delivering service readiness for large-scale transformation programmes.
• Experience defining Operating Service Models and Service Acceptance Criteria.
• Strong stakeholder management and governance experience.
• Hands-on experience with ServiceNow.
• Excellent documentation, communication, and leadership skills.
• Experience managing multi-supplier environments.

Priyanka Sharma

Senior Delivery Consultant

Office: 020 4514 3823

Email: psharma@vallumassociates.com