ServiceNow Architect

• Recognize the impact of technical decisions on outcomes, Identify the elements of an enterprise.

• Understands customer’s vision and how ServiceNow supports customer’s digital transformation journey

• Translates business objectives to outcomes into a customer roadmap

• Creates and manages technical governance processes

• Provide technical guidance to developers, ensuring adherence to best practices and creating technical documentation, designs documents, and blueprints

• Ensure high-quality design, maintain security/compliance protocols, and perform performance tuning to ensure stability

• Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB)

Proven experience as a ServiceNow Architect

• Expertise in ServiceNow scripting (Business Rules, Client Scripting, Flow Designer)

• Deep knowledge of ServiceNow modules (ITOM/ITAM/BCM/S2P/IRM/TPRM)

• Strong customer service and excellent verbal/written communication

• Hands-on experience in ServiceNow development & integrations

• ServiceNow certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM)

• Experience in Agile/Scrum methodology, handling end-to-end project lifecycle