Customer Onboarding Consultant

Department: Technology

Location: Stratford-Upon-Avon

Compensation: £28,000 - £35,000 / year

Description

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable environment . If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About the role

We are seeking a highly motivated and results-driven Customer Onboarding Consultant to oversee the customer onboarding process for all data management services including Packaging, WEEE, Batteries and Plastic Tax amongst others. They will use their skills in process management to efficiently and accurately onboard clients into EPIC and ensure all customers have an excellent onboarding experience. The Customer Onboarding Consultant will have a focus on UK regulations and services.

The position requires strong technical understanding of Valpak’s data processes and collaboration with Account Managers. They will be responsible for communicating with the account to receive the necessary data, setting up any relevant data tool and DSF rules as well as completing any EPIC processes required prior to completion of retrospective or forecast submissions. Once set up with the overseas compliance schemes they will hand the submission over to the Account Manager.

Key Accountabilities

Onboarding of customers

• Ensure that onboarding is completed within agreed timeframes and to a high level of accuracy to maximise recognisable revenue
• Develop a standard process for onboarding customers into EPIC
• Continually improve the onboarding processes and identifying opportunities to make the process more efficient
• Review contracts to ensure the scope of work agreed to is being met

Deliver excellent customer service

• Work alongside Account Managers to develop and maintain strong relationships with clients
• Effectively communicate data requirements to clients to ensure we receive the best quality data possible

Accurately complete late submissions for Packaging and Plastic Tax

• Ensure that all required environmental data (including but not limited to weights information) is collated appropriately
• Utilise EPIC to analyse weights data and complete late submissions
• Use data and communication skills to provide useful information for accounts regarding the submissions to aid them in the verification process

Collaborate effectively internally

• Communicate effectively with the Admin team against data progress for registrations
• Once onboarded provide the Account Manager with a thorough data handover and ensure methodologies are provided
• Support in the sales process as required

What we need from you

Skills

• Ideally at least one year of experience within a data management role and a strong understanding of EPIC processes
• Excellent planning and organisational skills
• Ability to communicate effectively
• Analytical and goal orientated mindset
• Self motivated

Qualifications

• Minimum: Educated to at least A level standard or equivalent
• Desirable: Educated to Degree level or equivalent.
• Previous operational data experience

What we offer

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives