Product Manager with P&C Insurance - Underwriting Workstation Exp

Title: Product Manager with P&C Insurance -Underwriting Workstation Exp

Location: London, UK - Onsite from Day 1

1. Product Strategy & Roadmap

• Define and communicate the product vision and strategy for the Appian Underwriting Workstation.
• Develop and maintain a detailed product roadmap aligned with underwriting goals and digital transformation objectives.
• Translate business objectives into clear, actionable product initiatives and backlogs.
• Be cognizant of the key IT and Business objectives and timelines when proposing solutions and attempt for minimum viable products for faster realization of ROI.

2. Stakeholder Engagement:

• Act as the voice of the customer (underwriters, operations, compliance) to gather, analyze, and prioritize needs.
• Collaborate with underwriting leadership to ensure the solution meets evolving risk selection and workflow requirements.
• Liaise with IT, QA, legal, compliance, and third-party vendors to align goals and timelines.
• Ensure all key assumptions, risks, issues, and dependencies are tracked in a timely and transparent manner that impact the triple constraint of cost, scope and schedule.

3. Requirement Gathering & Documentation:

• Lead discovery sessions and workshops to capture functional and non-functional requirements.
• Create detailed user stories, use cases, acceptance criteria, and process flows.
• Work closely with Appian developers to translate business needs into low-code applications.
• Define shift-left execution model, estimation approach, delivery agile model tailored to the needs and objectives of the client.

4. Product Development Lifecycle:

• Serve as the Product Owner in Agile ceremonies: backlog grooming, sprint planning, reviews, and retrospectives.
• Prioritize features, bugs, and technical debt in the product backlog and track the progress through key metrics like aging, business impact.
• Approve deliverables and ensure successful sprint execution and incremental releases.

5. User Experience & Change Management:

• Define and optimize user journeys for underwriters, ensuring usability and performance.
• Partner with UX/UI designers to drive intuitive, user-friendly interfaces.
• Support training, documentation, and change management activities to ensure adoption.

6. Quality & Compliance:

• Ensure that the workstation complies with regulatory and internal audit requirements.
• Validate that workflows support underwriting rules, scoring models, and approval authority matrices.
• Support testing phases, including UAT, to validate functionality against business expectations.

7. Metrics & Continuous Improvement:

• Define and monitor business and delivery KPIs / SLAs (e.g., underwriting turnaround time, user satisfaction, automation rate, aging of defects, story points per sprint).
• Be adept with different engagement models like fixed cost, fixed capacity, and managed services.
• Gather feedback post-deployment and iterate for continuous improvement.
• Stay informed of Appian platform updates and emerging technologies in underwriting automation.
• Understand the impact of various Appian upgrades and the impact of the same on the overall program deliverables.

8. Skills & Competencies:

• Strong knowledge of underwriting processes (P&C insurance).
• Experience with Appian BPM/low-code platform.
• Agile/Scrum Product management experience.
• Excellent communication and stakeholder management skills.
• Ability to translate complex business needs into technical requirements.

9. Preferred Background:

• Bachelor’s degree in business, Computer Science, or related field.
• 12+ years of overall experience and last 3 years as a Product Manager or Product Owner and a minimum of 7+ years of experience in coding/ programming.
• Experience with low-code platforms (Appian preferred).
• Familiarity with underwriting rules engines, rating systems, or third-party data integrations (e.g., LexisNexis, ISO, ACORD).
• P&C Insurance certification (such as CPCU, AINS etc.. are preferred)