Customer Success Manager

Customer Success Manager

Location: London
Salary: 50,000 - 60,000
Job Type: Permanent

Overview

We are recruiting on behalf of a global leader in building performance management & optimisation across the built environment sector for a Customer Success Manager. This is a highly visible, customer-facing role responsible for owning customer relationships end-to-end and acting as the Account Lead across multiple stakeholders and internal teams.

You will manage and grow a portfolio of strategic customer accounts for a Building Optimisation Platform - a technology-led solution helping customers improve building performance, sustainability outcomes, energy efficiency, and asset optimisation.

Key Responsibilities

• Act as the primary point of contact for major commercial real estate, infrastructure, and corporate clients.
• Manage approximately 3 to 5 strategic accounts generating 1m- 1.5m in annual revenue.
• Lead quarterly business reviews and executive-level customer meetings.
• Drive contract renewals, retention, upselling, and cross-selling opportunities.
• Present building performance, sustainability, and operational insights to clients.
• Coordinate delivery, technical, and analytics teams to ensure customer success.
• Manage customer onboarding and adoption programmes.
• Represent the voice of the customer internally and support service improvements.
• Travel regularly across the UK and Europe to maintain strong client relationships.

Ideal Candidate

• 3-7+ years' experience in Customer Success, Strategic/Key Account Management, or Client Services.
• Proven track record of managing and growing high-value customer relationships.
• Strong commercial acumen with experience driving renewals, retention, upselling, and cross-selling opportunities.
• Excellent stakeholder management, presentation, and communication skills.
• Ability to coordinate multiple internal teams while maintaining ownership of customer outcomes.
• Experience within commercial real estate, sustainability, energy management, PropTech, building technology, or related sectors.
• Strong data and reporting mindset, with the ability to communicate insights and value to customers.
• Technical credibility is advantageous but not essential where strong customer-facing commercial skills are demonstrated.
• Comfortable with regular UK and European travel.

What's on Offer

• Competitive salary package.
• Opportunity to join a rapidly growing PropTech and sustainability business.
• Manage strategic customer relationships and directly influence account growth.
• Travel across the UK and Europe while building relationships with major customers.
• Be part of a business focused on sustainability, building performance, energy optimisation, and net-zero initiatives.
• Hybrid working environment with ambitious growth plans.

Benefits

• 25 days annual leave plus Christmas closure.
• Private healthcare.
• Cycle to Work Scheme.
• NEST Pension Scheme.

Why Apply?

This is an excellent opportunity to join a fast-growing PropTech and sustainability business, managing strategic customer relationships and contributing directly to the growth of an innovative Building Optimisation Platform. The role offers strong career development opportunities within a dynamic, customer-focused environment.