Deputy Group Manager – Order to Cash Operations

Role Overview

We are seeking an experienced Deputy Group Manager – Order to Cash (O2C) Operations to lead and oversee finance operations across the Order to Cash function.

The role will focus particularly on Credit Management and Cash Applications, ensuring high-quality service delivery, SLA adherence, financial accuracy, internal controls and continuous process improvement.

The successful candidate will have extensive experience in O2C operations, strong analytical and problem-solving skills, and the ability to work effectively across finance, operations and matrixed stakeholder environments.

Key Responsibilities Order to Cash Operations

• Manage end-to-end service delivery for O2C processes within scope.
• Oversee activities across Credit Management and Cash Applications.
• Manage invoice processing, vendor/customer master data activities, query resolution, indexing, invoice reconciliation and accounts reporting as applicable to the operation.
• Ensure transactions are processed accurately and within agreed timelines.
• Monitor operational performance and ensure SLAs and quality targets are consistently achieved.
• Ensure appropriate financial treatment and accounting controls are maintained.
• Monitor operational risks and identify areas requiring corrective action.

Service Delivery & Performance Management

• Manage day-to-day O2C service delivery and operational performance.
• Monitor SLA, productivity, quality and accuracy metrics.
• Analyse performance trends and identify opportunities for improvement.
• Provide service delivery updates and operational reporting to stakeholders.
• Ensure issues are identified, investigated and resolved promptly.
• Coordinate with relevant teams to address escalations and operational challenges.

Financial Controls & Compliance

• Maintain a strong internal control environment.
• Ensure finance transactions are processed in accordance with established policies and procedures.
• Support business control activities and compliance requirements.
• Handle confidential financial and business information appropriately.
• Identify control weaknesses and support remediation activities.

Continuous Improvement & Project Support

• Identify opportunities to improve revenue, reduce costs and increase operational efficiency.
• Lead or support special projects and process improvement initiatives.
• Use data analysis to identify trends, issues and improvement opportunities.
• Provide recommendations based on operational and financial data.
• Support implementation of agreed process improvements.
• Ensure lessons learned and process feedback are communicated to relevant stakeholders.

Stakeholder Management

• Work cross-functionally across Finance, Operations and matrixed teams.
• Manage customer and stakeholder expectations.
• Build effective relationships with internal and external stakeholders.
• Communicate operational issues, risks and recommendations clearly.
• Provide appropriate escalation and resolution support.

Required Experience

• 14+ years of Order to Cash (O2C) experience.
• Strong experience specifically across Credit Management and Cash Applications.
• Proven experience in finance operations/service delivery.
• Strong understanding of O2C processes and controls.
• Experience managing service delivery against SLAs and operational KPIs.
• Experience working across Finance, Operations and matrixed organisations.
• Experience identifying process improvements and operational efficiencies.
• Strong data analysis and interpretation skills.
• Ability to draw conclusions and recommendations from data trends.
• Experience supporting or leading finance transformation or improvement initiatives.
• Strong problem-solving and issue-resolution capabilities.

Preferred Skills

• Business controls and internal control experience.
• Advanced Microsoft Excel skills.
• Strong PowerPoint skills.
• Financial analysis and reporting.
• Project management / special project experience.
• Strong stakeholder and interpersonal skills.
• Ability to manage competing priorities and work under pressure.
• Strong time management and organisational skills.
• Adaptability and willingness to support process and organisational change.

Eligibility

• Ability to work remotely from within the UK.