Infrastructure Engineer

We’re Hiring: Infrastructure Engineer (SME Environment)

Are you an Infrastructure Engineer who enjoys variety, ownership, and being at the heart of IT operations? We’re looking for someone who thrives in a hands-on, user-facing role and wants to grow across both infrastructure and cloud technologies.

Job Profile

As an Infrastructure Engineer, you’ll play a key role in maintaining and evolving a robust IT environment within a fast-paced SME. This is a highly collaborative, visible position where you’ll support both systems and users—no silos here. You’ll work across a broad tech stack, contributing to projects while keeping day-to-day operations running smoothly.

Key Responsibilities

• Support and maintain SME-scale IT infrastructure, ensuring reliability, performance, and security
• Manage Windows domain environments (DNS, DHCP, VPNs, core networking)
• Provide hands-on endpoint and user support, including walk-up and escalated issues
• Administer Microsoft 365 services (Entra, Defender, Endpoint Manager, Intune, Autopilot, Teams, Exchange Online)
• Contribute to infrastructure projects and group initiatives with minimal disruption
• Apply IT security best practices to protect systems and data
• Use tools like Secureworks, Sophos Taegis (or similar) for monitoring and response
• Balance multiple priorities in a busy, open-plan environment

What We’re Looking For

• 3–5 years’ experience in IT infrastructure support (SME preferred)
• Strong knowledge of Windows Server, domain management, DNS, DHCP, and networking fundamentals
• Experience with Microsoft 365 admin tools (Entra, Defender, Endpoint Manager, etc.)
• Familiarity with endpoint management tools (Intune, Autopilot)
• Understanding of IT security principles, threats, and mitigation
• Exposure to telephony systems (currently important, may evolve)
• Comfortable in a user-facing role with regular walk-up support
• Able to handle concurrent tasks without losing focus
• A mindset beyond the “MSP ticket queue”—you take ownership - do we put this bit in, that's what client said
• Curious, adaptable, and eager to learn across infrastructure and cloud
• Someone who values breadth over siloed specialisation