Digital Project Support Manager
Job summary
An ambitious, experienced and highly motivated Project Support Manager is required to provide high-quality project management and support within the Digital Services department, to ensure the successful delivery of the critical 'Blood Establishment Computer System' (BECS) Programme for Welsh Blood Service (WBS). The Project Support Manager will lead and manage the successful delivery of national and other digital projects/work packages of low/moderate complexity and risk, ensuring that projects produce the required products to the required quality standard, within the specified constraints time and cost constraints.They will be responsible for producing a result that is capable of achieving benefits defined in the Business Case and Project Initiation Document. The Project Support Manager will manage the Project Support Officer/Project Administrator and will also be required to support Portfolio Project Managers in delivering dependencies for critical projects within the Trust e.g. the BECS and key National product implementations forming part of the NHS Wales National Digital Strategy roadmap.
This post is a fixed term/secondment for 16 months until 31 November 2027 due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The main responsibilities of the Project Support Manager will be drawn from all or some of the following (depending upon the project being worked on):
- To work as part of the Digital Programmes Team and be responsible for managing your own Digital projects/workstreams within the BECS Programme, with the support of a Digital Portfolio Project Manager
- To be actively involved in the setting of the operational, technical and strategic objectives of the project
- Identify and reconcile key stakeholder interests in the project
- Understand and clarify the project scope and definition of work products in order to plan effectively
- Identify, assess and prioritise risk associated with the project
- Assess project feasibility and negotiate necessary amendments with the Digital Portfolio Project Manager
- Run the day to day tasks of those projects to provide successful outcomes as defined in the scope and benefits documentation
About us
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1994, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
At Velindre University NHS Trust we aim to foster a culture of discovery, collaboration, and continuous improvement. We will achieve this by embedding research and innovation into everything we do, to deliver meaningful, measurable impact for our patients and communities.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Visit our website to find out more https://velindre.nhs.wales/
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
- Develop Plans to Achieve the Project Goals:
- Planning and organising broad range of activities and tasks
- Project Support Manager is required to translate and interpret for the Project using technical, policy and other experience and advise a course of action for the Programme
- Develop and monitor project plans will require sound analytical judgments, which require the analysis interpretation and comparison of a range of options ensuring that they are consistent with the agreed project scope
- Correctly identify dependencies and deliverables
- Produce the Project Initiation Document (PID), prepare Project Stage documentation and Exception plans if appropriate
- Collaborate on the production of product descriptions, ensure they are fit for purpose and signed off before work is significantly progressed
- Support the development of test plans and procedures to ensure that systems meet usability criteria, provide accurate information and meet the required specification
- Establish the projects resourcing and control methods:
- Complete resource plans to deliver the project
- Write specifications for project resources
- Ensure that appropriate advice and guidance is sought and applied in specialist areas e.g. procurement and communications
- Identify and obtain any support and advice required for the management, planning and control of the project
- Appoint project assurance roles and agree them with the Project Board
- Monitor and adjust activities resources and plans:
- Monitor and evaluate project work in a way which is consistent with the project plan
- To have operational responsibility for the use of Project information systems so that the Projects are properly monitored and controlled, and are capable of producing a number of reports
- Ensure that evaluations are conducted to accurately measure progress against plans, identifying emerging risks and issues
- Maintain Risk, Issues and Action logs for the project
- Keep project activities and resources in line with plans
- Actively seek to evaluate ways to improve the work of the project and enforce change control
- Production of change controls and any required configuration management as required by the project manager
- Develop Solutions to project problems:
- Collect and verify all information necessary and relevant to a problem in a way which facilitates effective and efficient analysis
- Analyse information for all the major stakeholders perspectives identifying and prioritising all known factors according to project scope and definition
- Assess resources capacity in solving problems
- Present a range of options when identifying solutions
- Regularly undertake R&D activities, including proactively identifying opportunities to improve Digital systems and services, through benchmarking with other like systems and processes
- Ensure completion of project activities:
- Ensure project goals have been achieved to agreed schedule costs and quality
- Ensure handover of all deliverables in line with the objectives
- Evaluate effectiveness of project planning and implementation
- Ensure that all end of project documentation is completed
- Communication:
- Manage and communicate with a significant number of relevant stakeholders to their work packages and NHS employees and organisations, with no direct line responsibility requiring highly developed communication skills
- To engage NHS stakeholders in the development of business cases where required, including scoring and appraisal exercises at external Design team and Stakeholder working sessions and workshops
- Maintain the communication plan and products on behalf of the project manager
- Develop strong communication links and work in collaboration across all departments within the Cancer Centre and with other NHS Health Boards
- Human Resources:
- Line management of the Digital Project Support Officer/Digital Project Administrator
- Responsible for the work allocation to Project staff/ Digital Services colleagues
- Research and Evaluation:
- Research current working practices and policies and Digital developments across NHS Wales and UK to evaluate the current application of project scope, including other/home countries business cases
- Initiate domain (subject area) research to ensure project briefs, PIDs, Business Cases/Procurements are based in best practice, using internal or external resources
- Strategy Development and Implementation:
- Contribute to policy implementation and design for NHS Wales within the scope of the project remit
- Personal Development:
- Keep skills and knowledge up to date and in line with best practice
- Continually review practice and apply lessons learnt to future work
- Financial Planning:
- Monitoring the operational transactions of the budget
- To manage the budget associated with the identified work stream
- To oversee the management of project contracts awarded to within agreed tolerances and escalate exceptions to the Project Board and Programme Executive
- To contribute to the development of national business cases
- To develop and write required documents, associated with the post holders responsible work streams, ensuring that a benefits realisation plan is developed and written so that the benefits of the procurement are identified and measured in line with Programme/Project benefits
- Lead and manage the Project Work Packages:
- Direct and motivate the work package team while emphasising a focus on product delivery
- Ensure the team and stakeholders have effective opportunities to contribute to the development of the work packages
- Manage the production of the required products within the agreed tolerances of the PID
- Liaise with the Digital Portfolio Project Manager to assure the overall direction and integrity of the project work packages
- Take responsibility for overall progress and use of resources for the work packages and initiate corrective action where necessary
- Identify, assess and manage the main priorities and risks associated with the project, including the development of contingency plans
- Managing conflicting priorities between stakeholders with different expectations
- Brief the Digital Portfolio Project Manager before each Project Board meeting and service the Project Board meetings
- Liaise with any suppliers or account managers relevant to the project work package
- Oversee project administration
- Preparing reports e.g. Highlight, End stage End Project, and lessons learnt report . Demonstrate the application of lessons learned from earlier projects to thinking on how best to organise the project
- Liaise with programme management or related projects to ensure that work is neither overlooked nor duplicated
- Freedom to Act
- The post holder will have devolved authority to act within tolerances set by the Digital Portfolio Project Manager. In addition the post holder will be required to:
- Undertake project management tasks independently in accordance with the Project Management governance structures
- Interpret national guidelines and national health policies
- Maximise the use of desktop technology to improve operational and office processes
Person Specification
Qualifications
- Educated to degree level and Postgraduate Diploma or equivalent experience
- Prince 2 training (formal or informal, or willing to work towards attainment)
- Evidence of further development - education/training
- Agile training (formal or informal, or willing to work towards attainment)
- An understanding of the use and benefits of Robotic Process Automation (RPA)
Experience
- Previous experience of planning and managing work packages or projects with low complexity with successful delivery within time and cost
- Good knowledge of computer skills and Microsoft Office Suite with the ability to master new applications
- Knowledge of techniques for planning, monitoring and controlling projects, e.g. Agile, PRINCE2
- Knowledge of budgeting and resource allocation procedures
- An understanding of Service design principles
- Experience of working in health care
- Knowledge of the procurement process, including contract negotiations particularly in relation to IT procurements
Skills & Attributes
- Delivered in a project environment
- Demonstrable Team management skills
- Track record of problem solving in a project management environment
- Competent in the use of desktop applications
- Good report drafting skills and action point recording
- Ability to develop and maintain effective working relationships with Project Teams
- Demonstrable good written and oral communication skills
Other
- Ability to travel to different sites
- Welsh Speaker (Level 1) or willingness to work towards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Velindre Cancer Centre
Address
Welsh Blood Service
Ely Valley Road
Talbot Green
CF72 9WB
United Kingdom
Employer's website
https://velindre.nhs.wales/velindrecc/