Charity Fundraising Support Officer
Job summary
Join our Fundraising Team and play a vital role in supporting the incredible work of our charity.
As an integral member of the team, you will provide comprehensive administrative and financial support to both internal and external fundraisers, helping to ensure a high-quality experience for our supporters and donors.
A key aspect of the role is the accurate processing, recording and receipting of donations, ensuring every contribution is acknowledged and managed efficiently. You will also be responsible for maintaining and updating our fundraising database, uploading financial information from a variety of sources and producing income reports to support fundraising activities and events.
Working closely with colleagues across the charity, you will help monitor and report on fundraising income, support the administration of events, and respond to enquiries from supporters and fundraisers via telephone, online and in person. This is an excellent opportunity for someone with strong organisational skills, attention to detail and a customer-focused approach who enjoys working in a busy and rewarding environment where their contribution makes a real difference.
Main duties of the job
- Inputting donations and donor information onto the Fundraising Database received from various sources such as in person, over the phone, direct to the bank and online, and generating acknowledgments.
- Downloading financial reports from various online fundraising platforms, such as JustGiving, and uploading them into the Fundraising database.
- The maintenance of the Participants Fundraising Database and ensuring fundraisers are allocated a member of fundraising staff,
- Raising requisitions in Oracle Finance Ledger, fulfilling online merchandise orders, stock control.
- Counting, management, storage, and banking of cash and cheques.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
At Velindre University NHS Trust, we are proud to deliver specialist services across Wales through the Velindre Cancer Centre and Welsh Blood Service, supported by our corporate teams and partnerships with NHS Wales Shared Services Partnership and Health Technology Wales.
As we look to the future, we are preparing for the opening of the new Velindre Cancer Centre (nVCC) in Spring 2027--an exciting milestone that will transform cancer care for our population. Located within easy reach of the vibrant city of Cardiff and the stunning Brecon Beacons, we offer a unique working environment that combines innovation, collaboration and an excellent quality of life.
Since our formation in 1994, our dedicated workforce has remained committed to delivering the principles of prudent healthcare across a wide range of roles. We continue to play a vital role in our communities and have ambitious plans to further improve the services we provide.
Everything we do is underpinned by our Trust values. We are caring, respectful, and accountable in how we work with patients, donors, partners and each other--ensuring we deliver the highest standards of care while continuously striving to improve.
If you want to work for an organisation that makes a real difference, embraces innovation, and offers rewarding career opportunities in an inspiring setting, Velindre University NHS Trust is the place for you.
Job description
Job responsibilities
Communication and Relationship Skills
Required to deal with fundraising queries from staff and the public in person, over the telephone and by e-mail.
The post holder will be required to provide information to potential donors and should acquire and maintain a sound knowledge of the work of the Fundraising Team and Velindre Cancer Centre.
The post holder will be dealing with donors who may be in a fragile state, e.g. due to a recent bereavement, so they must have the ability to display tact, diplomacy and empathy at all times. A sensitive and compassionate attitude is essential when dealing with bereaved relatives and carers.
The ability to project a positive and upbeat image of the Fundraising department.
The post holder will be required to represent Velindre at fundraising events to provide financial and administration support when required
The post holder may be required to attend cheque presentations and thank an audience.
Knowledge, Training and Experience
Excellent IT skills which should include the updating and maintenance of databases.
Previous extensive administrative experience in a busy service user focused environment is essential for this role.
Previous experience in a fundraising background is desirable although not essential.
Qualifications to demonstrate a sound educational background which include evidence of numeracy and literacy skills to A level standard or equivalent.
Accuracy and attention to detail.
Analytical and Judgemental Skills
The post holder will be the initial contact point for everyone contacting the Fundraising department. The post holder will be required to determine whether to escalate enquiries or to pass to a Fundraiser or a more senior member of the team.
The work within the Fundraising department is sometimes non routine, and the post holder would be required to problem solve when dealing with unexpected changes.
Planning and Organisational Skills
Provide comprehensive administrative support to the Fundraising team ensuring all administrative duties are carried out in a timely manner.
Accurately enter all donor information onto the Fundraising database.
Ensure that acknowledgement letters conform to Customer Care timeframes.
Provide financial support including monitoring and creating income reports for events and activities
Be familiar with all fundraising and financial administrative procedures, including taking donations over the phone and online.
Support fundraisers utilising the Participants Fundraising Database ensure each participant is allocated to a fundraiser, their details are accurately recorded on the database and a donor ID number generated.
Support fundraisers on a range of events when required with financial and administration support
Physical Skills
Advanced keyboard skills when typing letters, creating documents, spreadsheets, access databases etc. The need for accuracy is essential.
Helping at external events, erecting pop up stands and displays, lifting and carrying resources such as a safe including cash and receipts, merchandise and promotional materials
Responsibility for Patient/Client Care
The post holder will have incidental contact with patients and their relatives and will be required to provide information in respect of fundraising e.g. where an individual wishes to donate to Velindre Fundraising.
Responsibility for Policy/Service Development Implementation
The post holder will be required to work in accordance with policies and procedures within Velindre University NHS Trust and Velindre Cancer Centre and to suggest any changes in working practice that may enhance the service provided by the Fundraising Team.
Responsibility for Financial and Physical Resources
Maintaining the Fundraising database: receive and register financial donations and ensure all donations are accurately entered, and donors thanked as per customer care standards. This will require the individual to handle online, cash and cheque donations and ensure they are stored securely.
Record and process receipts for acknowledgement.
Maintaining Fundraising Participants Database In the absence of a Fundraiser, when a supporter comes into the office to pick up materials for an event, look up their details on the Fundraising Database and Participations spreadsheet located on Teams, issue them with the requested materials and update the teams spreadsheet accordingly.
Required to check that adequate stocks of fundraising merchandise are maintained.
Freedom to Act
Ability to manage own workload, referring to manager where appropriate.
The post holder will be required to manage their workload effectively to ensure an excellent service is provided to supporters and the Fundraising team.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Essential
- Qualifications to demonstrate a sound educational background which include evidence of numeracy and literacy skills
- Sound knowledge of administrative systems and office working procedures
- Previous extensive administrative and financial processing experience in a busy service user focused environment
- Experience of office working procedures
- Excellent Information Technology (IT) skills, to include high degree of proficiency in Microsoft Office products
- Excellent communication skills, both verbal and written
- Good organisational skills
- Interest in pursuing a career in charitable sector/ NHS
- Knowledge of charitable sector work
- Previous experience in charity sector, fundraising or finance
- Welsh Speaker (Level 1) or willingness to work towards
- General interest in fundraising and cancer care
Desirable
- Knowledge of charitable sector work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Velindre University NHS Trust
Address
Veindre Cancer Centre
Velindre Road
Cardiff
CF14 2TL
United Kingdom
Employer's website
https://velindre.nhs.wales/