Lead Application Operations Analyst

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Lead Application Operations Engineer for an initial 6 month contract on a rate of £480/day (Outside IR35). This role will be hybrid working.

Responsibilities:

- Maintain configuration and accurate information, controlling IT assets in one or more significant areas

- Manage service components to ensure they meet business needs and performance targets

- Deal with high impact, complex incidents and change requests

- Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions

- Lead the investigation and resolution of complex incidents

- Take accountability for issues that occur and be proactive in searching for potential problems

- Achieve excellent user outcomes

- Initiate and monitor actions to investigate patterns and trends to resolve problems

- Effectively consult specialists where required

- Determine the appropriate remedy and assist with its implementation

- Determine preventative measures

- Take inputs and establish coherent frameworks that work

Essential Skills:

- Demonstrable experience leading teams in managing and supporting business-critical applications, with a proven track record of leading multi-disciplinary teams through complex incident investigations and resolution.

- Proven ability to drive continuous service improvement by challenging established practices with evidence-based strategies, including delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile.

If you would like to hear more about this opportunity please get in touch.