Junior Implementation Specialist | Mobile E-Commerce

Junior Implementation Specialist at Venn Apps

Are you ready to shape the future of e-commerce? Join Venn Apps and help build the next generation of mobile shopping experiences!

Join a rapidly scaling e-commerce mobile app startup

Help bring renowned brands like REPRESENT, Sidemen, Retrofete, MKI Miyuki Zoku, Cole Buxton, JADED, MOTEL, Never Fully Dressed, and TOTEME to life through cutting-edge technology

Work with international retailers across the UK, Europe, Australia, the Middle East, and the USA

Work alongside an accomplished team led by experienced team leads and founders

At Venn Apps, we build incredible e-commerce mobile apps for Shopify merchants. Our platform brings brands to life, ensuring businesses provide the best shopping experiences to their mobile customers. With over three decades of collective experience, we've created B2C apps that have scaled to millions of users.

The Role

As a Junior Implementation Specialist, You'll be the bridge between clients and our powerful app creation tools, ensuring continuity between websites and mobile apps - a core differentiator of Venn Apps. You’ll play a crucial role in setting up and maintaining our clients' mobile apps. Collaborate cross-functionally across Project Management, Customer Success, and Engineering - no two days will be the same.

What We’re Looking For:

• Strong communication and customer service skills
• Technical aptitude and ability to learn quickly
• Problem-solving attitude with troubleshooting ability
• Natural curiosity and investigative mindset - you don't just solve problems, you dig deep to understand root causes and prevent future issues
• Quality focus with sharp attention to detail
• Organisational skills to handle multiple priorities
• 1-2 years of project or work experience in collaborative or cross-functional teams
• Comfortable navigating technical environments - you enjoy diving into new tools and technologies

Key Responsibilities:

• Learn the Venn Apps platform in-depth to provide excellent technical support
• Provide support to customers during critical launch, campaign release times, and new drops
• Collaborate with project teams to implement asset updates and changes
• Prepare new client applications for launch
• Write requirements for mobile Engineering Team to action
• Perform QA testing and troubleshoot issues
• Utilise JSON and text editing tools to update projects

Why Join Us?

• Work with cutting-edge mobile app technology
• Take on meaningful ownership with real impact 
• Collaborate cross-functionally with talented individuals across Project Management, Customer Success, and Engineering
• Learn new skills and develop technical proficiency
• Work with innovative fashion and retail brands 
• Opportunity to grow along with our rapidly scaling startup

We're looking for a team player to join our implementation team, where you'll work closely with clients and internal stakeholders to deliver exceptional experiences. While technical aptitude is valuable, what truly matters is your collaborative spirit and drive to help our clients succeed!

We value diverse perspectives and studies have shown that some candidates only apply when they meet 100% of the requirements. If you're excited about this role but don't tick every box, we still encourage you to apply - we'd love to hear from you. 

️ Benefits

• Office in the heart of Mayfair, London
• Competitive salary at going market rates starting at £27,500-29,500 per annum depending on experience
• 33 days paid holiday, +1 day for every year of service
• We are an early-stage startup so your work will have a huge impact
• Flexible working arrangements (we WFH on Wednesdays!)
• Regular company socials and events (we even have a fully stocked fridge for our weekly all-hands meetings where we celebrate the weeks’ wins)
• We provide all employees with the best tools they need to excel at their job
• We are an equal-opportunity employer and value diversity
• Coaching from experienced leaders who are invested in your growth
• You will be joining a vibrant, fun, and rapidly growing team of passionate and talented individuals.

Interview process

1.Initial Phone Screen (15 min)

2.Cross Functional Video Interview (30 min)

3.On-Site Interview: (2-2.5 hours on site)

• Implementation Manager Interview (30 mins)
• Role Simulation / Problem Solving Task (45 mins)
• Cross-Functional Team Interview (30 mins)

4.Final Interview with Founders and/Or Hiring team

We aim to provide feedback within 3 working days after each stage.