Junior Implementation Specialist Mobile E-Commerce

Junior Implementation Specialist at Venn Apps

Are you ready to shape the future of e-commerce? Join Venn Apps and help build the next generation of mobile shopping experiences!

Join a rapidly scaling e-commerce mobile app startup

Help bring renowned brands like Represent Clothing, Motel Rocks, Never Fully Dressed, and TOTEME to life through cutting-edge technology

Work with international retailers across the UK, Europe, Australia, the Middle East, and the USA

Receive direct training from company co-founders and a team of industry insiders

About Venn Apps

At Venn Apps, we build incredible e-commerce mobile apps for Shopify merchants. Our platform brings brands to life, ensuring businesses provide the best shopping experiences to their mobile customers. With over three decades of collective experience, we've created B2C apps that have scaled to millions of users.

The Role

As a Junior Implementation Specialist, you'll play a crucial role in setting up and maintaining our clients' mobile apps. You'll be the bridge between clients and our powerful app creation tools, ensuring continuity between websites and mobile apps - a core differentiator of Venn Apps.

What We're Looking For:

• Strong communication and customer service skills
• Technical aptitude and ability to learn quickly
• Problem-solving attitude with troubleshooting ability
• Quality focus with sharp attention to detail
• Organisational skills to handle multiple priorities
• 1-2 years of work experience in a cross-functional team
• Previous experience in a tech environment

Key Responsibilities:

• Learn the Venn Apps platform in-depth to provide excellent technical support
• Manage support requests end-to-end via Intercom, Slack, and email
• Collaborate with project teams to implement asset updates and changes
• Prepare new client applications for launch
• Perform QA testing and troubleshoot issues
• Utilise JSON and text editing tools to update projects

Why Join Us?

• Work with cutting-edge mobile app technology
• High levels of responsibility and ownership
• Collaborate cross-functionally with talented teams
• Learn and develop technical proficiency
• Opportunity to grow along with our rapidly scaling startup

We are looking for someone passionate about providing an excellent client experience. Technical skills are important, but a client-focused growth mindset is crucial!

️ Benefits

• Competitive salary at going market rates £25,000-28,500 per annum dependant on experience
• 33 days paid holiday
• We are an early-stage startup so your work will have a huge impact
• Flexible working arrangements
• We provide all employees with the best tools they need to excel at their job
• Office in the heart of Mayfair, London
• Regular company socials and events (we even have a fully stocked fridge for our weekly all-hands meetings where we celebrate the weeks' wins)
• We are an equal-opportunity employer and value diversity
• Direct training from the co-founders of the business
• You will be joining a vibrant, fun, and rapidly growing team of passionate and talented individuals.

Interview process

• Initial Phone Screen
• On-Site Interview

-Interview with Implementation Manager

-Case - Problem Solving / Task

-Conversation with a member of the cross functional team

• Interview with founders