Senior Delivery & Operations Manager (Maternity Cover)

Venn Apps is looking for a proactive, battle-tested Senior Delivery & Operations Manager to step into a key leadership seat during a maternity leave. This role is the heartbeat of our delivery engine - you’ll be responsible for orchestrating smooth workflows across our client launches, existing accounts, and internal product roadmap. We need a master of organization who can bridge the gap between vision and execution, ensuring we hit every milestone without ever compromising on quality.

Delivery & Execution

• Ensure all app deliveries are completed in scope, on time, and to agreed quality standards
• Facilitate and prioritise ongoing work for live apps and take corrective action where needed in collaboration with the Account Management team
• Manage delivery of the product roadmap (execution, not strategy), while ensuring organisation and management of delivery of the quarterly client roadmap
• Run end-user QA in collaboration with the implementation team
• Run a smooth handover of new clients to the Account Management team
• Provide support to Delivery team on adhoc tasks where necessary

Client Management

• Lead client-facing meetings to provide updates, gather requirements, resolve blockers and plan launch
• Proactively obtain necessary information and assets from clients to allow the team to complete work
• Work collaboratively with the Account Management teams to ensure client expectations are managed and all ongoing work is prioritised and delivered in a timely manner.
• Onboard clients on Venn Apps’s tooling

Resource & Team Management

• Allocate resources across design, implementation, and engineering teams to balance workload and meet deadlines
• Organise and lead team rituals (stand-ups, sprint planning, retrospectives, 1-1 etc.)
• Support a working environment that is collaborative, positive, and high-performing

Process & Operations

• Ensure all delivery processes are repeatable, scalable, and efficient
• Continuously improve processes to remove friction and improve predictability
• Identify delivery risks early and take action to mitigate them
• Management of implementation rotations between service and app development

Key Expectations

• Projects and roadmap items are delivered consistently on time and within scope
• Clients, both new and existing, have confidence in Venn Apps’ delivery capability
• Internal teams are clear on priorities, properly resourced, and working effectively
• Processes are documented, understood, and consistently applied. Processes are also constantly evolving with input/buy in from leaders of other teams within the business.
• Be able to collaborate with key stakeholders in different teams, both internally and externally, in a professional manner at all times
• The delivery culture is positive: collaborative, professional, and high energy at all times.
• Build a rapport with the sales team and help build a process to ensure scoping is carried out in a way that both helps sales close deals and also improves the smoothness of project delivery.

Skills & Attributes Required

• Strong organisational and project management skills
• Excellent communication skills, both with clients and internal teams.
• Ability to manage multiple priorities simultaneously
• Skilled at balancing resources across competing priorities
• Process-driven, with a continuous improvement mindset
• Collaborative leadership style with a high propensity to motivate and support others
• Hyper aware and respectful of all internal stakeholders workloads/ stress levels and ability to use this awareness to prioritise tasks/projects
• Ability to proactively seek feedback on management style and look to improve and adapt management style on an ongoing basis
• Seasoned professional with minimum 8 years of experience in clients facing role in Project/Programme Management
• Start-up mindset with the ability to juggle between hands-on and management tasks
• Proficient in JIRA admin, Figma, QA methodology, G-Suite, Notion, Generative AI for documentation tooling
• High business ethics standards
• Handover with the Role holder programmed pre and after the interim period

Expected start date: 13 July 2026 - Duration: 6-7 Months