Application Support

Location: Bristol Set-up: Hybrid Working Contract: Interim, 4 months Service Area: IT Operations – Resources Directorate

We are assisting a local authority based in the South West who are looking to recruit for an experienced Senior Applications Support Officer to lead a busy Applications Support Team, ensuring the smooth running and continual improvement of the council’s critical IT systems.

The Council uses Unit4 ERP finance system and are in the process of migrating to Unit4 SaaS product. You must have extensive experience of using and supporting Unit4 Finance system and experience in using the AR (Account Receivable) module of the system is desireable.

As Senior Applications Support Officer, you will provide support to a project which is looking at making improvements to how we are collecting outstanding debt and automating process where possible. There will be a requirement to create reports/provide data to help inform decisions. You may be involved in supporting the project of the move to SaaS as well as providing 2nd line support and issue resolution. You also need to have good SQL knowledge as well as experience in creating reports in report studio including XtraReports.

• Oversee the day-to-day management and performance of a team of up to 10 officers responsible for supporting the council’s wide range of IT applications

• Managing helpdesk operations, system upgrades, access management and incident resolution

• Leading service improvement initiatives and ensuring excellent customer service delivery

• Liaising with internal and external stakeholders, including suppliers, to maintain system performance and compliance

• Analysing system data and performance metrics to identify improvements

• Supporting the development of team processes and ensuring adherence to data protection, GDPR, and council standards

• Must have extensive experience of using and supporting Unit4 Finance system and experience in using the AR (Account Receivable) module
• You also need to have good SQL knowledge as well as experience in creating reports in report studio including XtraReports
• You’ll bring a strong background in IT applications support, team leadership and service improvement
• You’ll be confident in managing competing priorities, with excellent communication and analytical skills
• Experience of working in a large, complex organisation—ideally within local government—would be highly beneficial