Business Analyst

About the Role

Support delivery of multiple identity, access, governance and onboarding initiatives by owning the business analysis activities end-to-end. Act as the bridge between business stakeholders and delivery teams, ensuring clarity, alignment and measurable outcomes.

Key Responsibilities

• Own the BA deliverables across projects including onboarding, IDP integration, support/change processes, governance and PAM discovery.
• Own application onboarding as mini-projects – capture, track and manage requirements end-to-end for each onboarding, ensuring smooth stakeholder engagement, clear documentation and successful adoption.
• Engage with stakeholders at all levels (application teams, architects, governance forums, senior leadership) to elicit, challenge and document requirements.
• Define acceptance criteria and success measures for application and feature development deliverables in collaboration with sponsors and delivery leads.
• Map processes and workflows (as-is and to-be) to ensure clarity and traceability.
• Facilitate workshops, interviews and walkthroughs to gather input and build consensus.
• Produce high-quality artefacts: requirements specs, process flows, decision logs, governance packs.
• Ensure JSM workflows, policy changes, onboarding processes and governance structures are well understood and adoptable.
• Track progress against deliverables, flag risks/issues and help drive resolution.
• Act as the “voice of the business” in technical discussions, ensuring outcomes deliver business value.
• Maintain clear documentation for handover and future audit.

Required Skills

• Strong stakeholder management: able to communicate confidently with execs, governance forums and delivery teams.
• Comfortable taking ownership of outcomes, not just producing requirements.
• Skilled in requirements elicitation, analysis and documentation.
• Experience with process mapping (e.g. BPMN, swimlanes, Visio, Lucidchart, Miro).
• Strong facilitation and workshop skills.
• Familiar with IT service management concepts (e.g. JSM/ITIL) and governance processes.
• Knowledge of identity/access management concepts is a plus, but willingness and ability to learn specifics is more important.
• Excellent written and verbal communication skills.
• Self-starter, able to work independently while keeping stakeholders engaged.

Preferred Skills

• Exposure to JSM (Jira Service Management), identity and authorisation (not necessary).
• Experience in risk, compliance, or governance contexts.
• Background in large, complex organisations with multiple stakeholders.