CRM System Implementation Lead

We are currently working with an East Midlands Council, who are seeking a CRM System Implementation Lead to oversee the delivery of a new CRM system for their Economy & Funding Team. This role is ideal for someone with strong project delivery experience, stakeholder engagement skills, and a background in CRM systems and ICT coordination.

CRM System Implementation Lead

Start Date: ASAP Duration: 6 Months Initially (likely extension)Rate: Negotiable (Inside IR35)Working Arrangement: 30 hours over 4 days (Hybrid – 2 days office-based, 2 days remote)

Key Responsibilities:

• Lead the end-to-end delivery of the CRM system in line with project governance and objectives.
• Act as the main liaison between ICT teams and the Economy & Funding Team.
• Develop and maintain detailed project plans, timelines, and documentation.
• Gather, analyse, and document CRM requirements with service users.
• Coordinate system configuration, testing, and quality assurance.
• Manage change control processes and risk frameworks.
• Deliver training and user guidance to support CRM adoption.
• Lead stakeholder engagement and communication throughout the project lifecycle.
• Monitor and report on project progress, risks, and issues.
• Ensure CRM integration with existing digital platforms.
• Support transition to business-as-usual operations.
• Promote continuous improvement in customer experience and service efficiency.

Key Skills & Qualifications:

• Proven experience in delivering projects within budget and timeframe.
• Strong CRM system knowledge and data analysis skills.
• Experience in system development and user training.
• Advanced ICT technical knowledge (e.g., database setup).
• Excellent communication and interpersonal skills.
• Ability to lead teams and manage change effectively.
• Educated to degree level or equivalent experience.
• Knowledge of data protection, confidentiality, and information security.

If this sounds like it could be of interest, please apply with an updated copy of your CV or email it directly to .