ICT End User Services Engineer

We are working with a Local Authority who require interim support from an ICT End User Services Engineer initially until February with possible extensions.

ICT End User Services Engineer

Start: ASAP Rate: negotiable dependant on experience (Inside IR35)Location: Leicestershire  

Duration: Until February initially with possible extensions

Hybrid working - 4 days a week on site in Melton Leicestershire

Responsibilities include:• Providing technical support to end users via Service Desk software• Managing incidents, service requests, and infrastructure works• Supporting ICT projects and contributing to service improvements• Maintaining ICT assets and documentation• Ensuring high standards of customer service and technical delivery• Collaborating with third-party suppliers and internal teams• Upholding security standards and ICT policies

Requirements:• Proven experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk tools• Experience supporting desktop/mobile environments and conducting fault resolution• Excellent communication and documentation skills• Ability to work under pressure and manage multiple priorities• Desirable: Local government ICT experience and knowledge of project management methodologies

If this is a role you can support with, please get in touch!