IT Support Engineer- SFIA 4

Venn group

Job title: IT Support Engineer (SFIA Level 4)

Salary: £45,000 - £60,000, depending on experience

Location: Gloucestershire

Clearance: No current security clearance required; however, candidates must be eligible to meet security clearance requirements.

To qualify for clearance, you must hold a British passport and have lived in the UK permanently for 10 years (and have 10 years of travel history).

About the Role

We are seeking a proactive and customer-focused IT Support Engineer (SFIA Level 4) to join a growing team. This role typically represents the next step from a Junior Infrastructure Engineer position, providing an opportunity to develop technical expertise across Microsoft cloud technologies, endpoint management, infrastructure support, and cybersecurity.

Key Responsibilities

• Provide first- and second-line technical support for end users, resolving hardware, software, and connectivity issues.
• Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, and Entra ID.
• Assist with the deployment, configuration, and management of Azure resources, including virtual machines, networking, storage, and resource groups.
• Support endpoint management and device compliance using Microsoft Intune and Microsoft Defender.
• Monitor, maintain, and troubleshoot desktop, laptop, mobile device, and peripheral hardware issues.
• Assist in the implementation and administration of security controls within the Microsoft ecosystem, including Conditional Access, Defender, and Purview.
• Develop and maintain PowerShell scripts to automate routine administrative tasks and improve operational efficiency.
• Support networking services and troubleshoot issues relating to DNS, DHCP, TCP/IP, VPNs, and related infrastructure components.
• Document technical procedures, support activities, and system configurations.
• Work collaboratively with infrastructure, security, and project teams to deliver IT improvements and support business objectives.

Skills and Experience

Essential

• Experience administering Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, and Entra ID.
• Working knowledge of Microsoft Azure fundamentals, including virtual machines, networking, storage, and resource management.
• Experience with endpoint management solutions such as Microsoft Intune and Microsoft Defender.
• Understanding of Microsoft security and compliance technologies, including Defender, Purview, and Conditional Access.
• Experience using PowerShell for administration, troubleshooting, and automation tasks.
• Strong understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN technologies.
• Experience providing first- and second-line IT support in a professional environment.
• Strong troubleshooting, problem-solving, and customer service skills.

Desirable

• Experience working within secure or regulated environments.
• Exposure to ITIL-based service management practices.
• Knowledge of cloud security principles and best practices.
• Experience supporting hybrid on-premises and cloud environments.

Professional Development

Our client will also support candidates to work towards relevant Microsoft certifications, including:

• Microsoft Azure Fundamentals (AZ-900)
• Microsoft 365 Fundamentals (MS-900)
• Microsoft Security, Compliance, and Identity Fundamentals (SC-900)

This role is ideal for an ambitious IT professional looking to build expertise across Microsoft cloud platforms, endpoint management, infrastructure support, and cybersecurity while progressing their career within a technically diverse environment who is eligible for the correct clearance!