Senior Application Support Officer
We are working with a South West based local authority who are seeking a Senior Application Support Officer to join their team to provide day to day supervision and management of the Housing area of the Application Support Team.
Location: Southwest based Authority
Set-up: Predominantly remote working, will need to attend the office when required
Rate: £500/day via umbrella, inside IR35
Duration: 3 months – subject to extension
Hours: Full-time
The Senior Application Support Officer will be part of the team are responsible for managing the day to day running of the Councils IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely.
Key responsibilities:
- Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards
- Manage the implementation of service improvement working in partnership with internal/external stakeholders
- Provide and monitor an effective Application Support Function. Manage the day-to-day activities, ensuring service levels are maintained and continually improved
- Lead/oversee co-ordination of system upgrades
- Responsible for implementing modules of the NEC Housing systems
Qualifications and Experience:
- Must have extensive knowledge of NEC Housing both of the application itself and of the database tables
- Must have expertise in either the Repairs module or Rents and Estates in NEC
- Must have significant SQL skills and be comfortable with extracting and manipulating data from the NEC Housing database
- May be involved in problem solving Repairs issues and/or financial reconciliation of migrated accounts from a legacy system into NEC
If you are interested in this role, please send through an up-to-date CV to or apply online then a member of the team will call you to discuss further. At Venn Group, we endeavour to respond to all applications. Due to the volume of applications, if you have not heard from us within 48 hours, please assume you have been unsuccessful on this occasion.