Service Desk Analyst

Service Desk Analyst – Public Sector

Venn Group is currently recruiting for a Service Desk Analyst to join a well-established public sector organisation. This is a great opportunity to support users in a dynamic IT environment, providing 1st and 2nd line support across a range of systems.

Key Responsibilities:

• Logging and resolving incoming IT queries

• Supporting hardware, software and user access issues

• Escalating more complex tickets to relevant teams

We're looking for someone with excellent communication skills, a proactive attitude, and prior experience in a service desk or IT support role.