Business Solutions Manager - London based

BASELINE INFORMATION

JOB TITLE:
Business Solutions Manager

JOB TYPE:
Permanent

LOCATION:
London (with occasional travel to another UK site)

TYPE:
Office-Based - 5 days per week

HOURS:
40 hours per week

The organisation was established over 40 years ago as a small family business and has since grown into a world-leading company in home services. It expanded into the UK in 2010 with a focus on acquiring and developing premium franchise brands within the home service industry.

Over the past 15 years in the UK, the company has demonstrated a strong commitment to growth, now operating hundreds of locations across multiple brands and employing thousands of frontline operatives. It has built a strong reputation for investment, franchisee development, and consistent year-on-year growth.

Brand Info:
While the role may encompass other brands within the group, it will mainly support one of the leading premium service providers in London. The brand has been operating for over 45 years, recognised for its high-quality service and sales strategies.

As part of the wider group, the company benefits from substantial resources and opportunities for further growth.

REPORTS TO:
Managing Director (Group)

DIRECT REPORTS:
N/A

KEY RELATIONSHIPS:

• Franchise Network

• Head Office Team

• Group IT Functions

The Business Solutions Manager will design, develop, and implement a new Business Solution system across the network. They will be data-driven and creative, mapping company processes across multiple departments (buying, data, sales, field management, finance, etc.) to ensure correct development and integration.

After assisting with design and development, they will oversee implementation, promotion, education, and training. They will lead and deliver the vision and strategy for the Business Solution to drive acquisition, engagement, retention, and loyalty.

• Support departments, customers, and internal processes through effective use of the Business Solution.

• Act as a hands-on technical lead capable of making complex configuration changes.

• Manage analysis, configuration, testing, and implementation.

• Oversee development of the Business Solution and related systems.

• Follow structured methodologies for mapping current processes, gathering requirements, and producing technical specifications.

• Maintain all required documentation, including process maps and specifications.

• Assess opportunities and risks, proposing mitigation options.

• Collaborate across all levels of the business to understand needs.

• Work with developers and business partners for enhancements and upgrades.

• Own the Business Solution, maintaining data quality and engagement insights.

• Manage updates, releases, and future enhancements.

• Identify continuous improvement opportunities.

• Provide user training and ensure adherence to procedures.

• Work with internal teams to enhance data insights and reporting.

• Use analytics to refine concepts and deliverables.

• Carry out other reasonable duties as required.

EXPERIENCE:

• Ability to simplify complex systems and communicate findings effectively.

• Inquisitive and thorough approach to understanding existing systems and processes.

• Strong stakeholder engagement and collaboration skills.

• Proven experience implementing and developing Business Solutions for data management.

• Ability to manage and prioritise multiple concurrent projects.

• Demonstrated success turning data insights into actionable recommendations.

SKILLS / KNOWLEDGE:

• Understanding of customer segmentation, list management, deliverability, compliance, and GDPR.

• Experience delivering Business Solutions for B2B and B2C services.

• Strong interpersonal and communication skills.

• Comfortable working in a fast-paced, results-oriented environment.

• Hard-working

• Detail-oriented

• Motivated