Information Technology Support Specialist

IT Support Engineer | London

We're looking for an experienced IT Support Engineer to join a professional services firm near Liverpool Street on a contract basis.

📋 The Details

• Day rate: £240/day
• Duration: 3 months (30-day notice period)
• Inside IR35
• Location: Hybrid — ~3 days/week onsite, Moorgate, London
• Start: ASAP

About the Role

You'll be an extra pair of hands for an established internal IT team, keeping day-to-day support running smoothly and helping with an upcoming office consolidation. It's a small office environment where you'll be working alongside director-level stakeholders, so clear and professional communication is just as important as your technical skills.

What You'll Be Doing

• 2nd line hands-on support for desktops, laptops, mobiles, printers, AV, and office infrastructure
• Onboarding and offboarding — device provisioning, account setup, and access rights
• Meeting room tech support (video conferencing, AV, collaboration tools)
• Microsoft 365, Teams, and SharePoint day-to-day support
• Logging and resolving incidents via ITSM within SLA
• Supporting an upcoming office move consolidating multiple London locations
• Remote support to colleagues across other divisions
• Maintaining documentation, configurations, and knowledge base articles

Must-Have Skills

• Windows 10/11 and macOS
• Microsoft 365 administration
• Azure AD / Microsoft Entra ID (users, groups, MFA, permissions)
• Networking fundamentals — TCP/IP, DNS, DHCP, VPN, Wi-Fi
• End-user device management (laptops, desktops, mobiles, printers, AV)
• Confident communicating with senior stakeholders in a professional environment

Nice to Have

• CompTIA A+
• ITIL Foundation V3/V4
• Previous contract experience

Interviews are available this week with a view to starting as soon as possible. Candidates with varied contract histories are welcome to apply.