Customer Experience & Business Support Specialist

Customer Experience & Business Support Specialist£30-38K DOE. Office based near Fleet, Hampshire.Are you technically minded, commercially aware and excited by the opportunity to help transform the customer experience in a growing business? This role would suit someone early in their career who is technically curious, customer-focused and keen to support projects that improve systems and efficiency. You may be a graduate, in your first or second role, or more experienced and looking to build a long-term career. You will be practical, curious, willing to learn and motivated by making a real contribution.The Customer Experience & Business Support Specialist will

• Support customer service improvements, digital tools, AI and automation projects.
• Respond professionally and efficiently to customer enquiries.
• Process customer orders and ensure production orders are accurate.
• Build positive relationships with customers and colleagues, keeping them updated.
• Provide first-level technical support using product information, manuals, data sheets and agreed procedures.
• Work with the technical team, escalating more complex queries where needed.

Our client is looking for

• A positive and proactive approach.
• An interest in technical products, systems and problem solving.
• Strong customer focus, with empathy, patience, integrity and a willingness to take responsibility.
• Good organisation and communication skills.
• Confidence to suggest improvements and grow with the business.

Useful skills and experience

• Customer service, business support or commercial administration experience would be ideal, but there will be full training for the right candidate.
• Strong Excel skills and an interest in digital tools or automation.

Why apply? This is an opportunity to develop strong technical and commercial knowledge, contribute to meaningful improvements and build a career with a team investing in new ways of working.An office-based role Monday to Friday as the team work collaboratively to achieve the same goals. Core hours are Monday to Friday 8.45am to 5.15pm in their modern offices near Fleet. The business offers a friendly, professional working environment, excellent benefits, and free onsite parking.If you are enthusiastic, technically curious and motivated by delivering excellent customer service, we’d love to hear from you!