Digital Adoption Specialist
Digital Adoption Specialist
Salary: Up to £30,000 depending on experience plus Veolia benefits
Location: Cannock, Staffordshire- Hybrid working
Hours: 40 hours per week
Our company is powered by people and by software. It is crucial to our organisation that employees and software work together seamlessly, to drive operational efficiency, ensure productivity, and manage costs. As a Digital Adoption Specialist you will help to design and implement the company's digital adoption initiatives, to ensure that our organisation is getting the most out of our digital assets. You will also be responsible for helping the business as a whole strategically drive adoption and engagement with our enterprise software. You will work closely with stakeholders throughout the organisation, including operations and L&D, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience.
Benefits you will receive within this role are
- Eligible for Annual Performance Bonus
- The option to join the Veolia Pension Scheme
- Access to Veolia Rewards, benefits and discounts
- Free eye testing and money towards glasses if required for work purposes
- 25 days annual leave + statutory bank holidays
- Free access to our very own onsite gym
- Free car parking
- Subsidised daily allowance for food in our Bistro
Responsibilities
- Manage the implementation of Whatfix's digital adoption platform across the company's digital assets
- Build business apps using Google AppSheet, be a super user and help citizen developers with their apps
- Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
- Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training
- Drive agile development processes to deliver new features and functionality to ensure best in class digital user experience
- Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business
- Apply presentation skills to demonstrate the messaging, specifications and desired benefits
- Seek feedback and obtain consensus across stakeholders from project initiation through final approval
- Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline
- Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
- Collaborate with Whatfix CSM and Sales contacts in order to get the most out of the Whatfix tool and ensure that expansion of Digital Adoption Platform is not hindered by technical or licensing limitations
The experience you will need
Essential:
- Experience working in a deadline-driven environment, where attention to detail, and the ability to multitask/prioritise a workload of competing priorities
- Ability to independently manage several projects simultaneously and operate under tight deadlines
- A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management
- Strong organisational skills with a high attention to detail
- Strong analytical and problem-solving skills
Desirable:
- Background in organisational change management or learning & development
- Whatfix experience
- Proficiency in Microsoft Word, Excel and PowerPoint
- HTML, CSS, and/or JavaScript experience
- Implementation or professional services experience at a SaaS company
- UX background
- Familiarity with Workday, Salesforce, SuccessFactors, Dynamics, other enterprise software
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.