IT Field Delivery Engineer - Manchester

Role: IT Field Delivery Engineer - Site Based

Location: Manchester - North West

Contract Type: Permanent

Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year

Hours: 9:00 am - 5:30 pm, Monday to Friday

Role Purpose:

To attend sites and provide support for IT hardware and software in line with Service Level Agreements (SLAs). You'll work efficiently and proactively to deliver first-class IT support.

Key Responsibilities:

• Diagnose, repair, and maintain hardware (PCs, laptops, local/network printers and peripherals) across one or more sites. May also include basic server, AV, telephony, and network support.
• Resolve operating system and application issues in line with procedures and specifications.
• Complete IMAC (Install, Move, Add, Change) work as required.
• Maintain regular communication with internal teams and relevant site contacts.
• Manage part replacements and returns promptly.
• Meet key performance indicators (KPIs) associated with the role.
• Adhere to all site-specific fire, security, and health and safety regulations.
• Ensure incidents are logged and updated within the IT service management (ITSM) tool within SLA.
• Stay up to date with new technologies and maintain relevant knowledge and skills.
• Carry out other reasonable duties as requested by line management.
• Participate in a 24/7 on-call rota where required.
• Be prepared to work occasional overtime when necessary.
• Mentor junior engineers when needed.
• Comply with company policies and management system requirements.
• Maintain company equipment in good working order and condition.
• Follow applicable site-specific policies and processes.
• Create and maintain technical documentation where required.

Skills and Experience:

• Professional, reliable, and presentable at all times
• Full UK driving licence (if required to fulfil duties across sites)
• Excellent customer-facing and communication skills
• Able to obtain relevant government and/or police security clearance (unrestricted)
• Self-motivated with strong organisational skills and the ability to work independently
• Holds or can obtain relevant technical certifications
• Possesses at least a CompTIA A+ certification (or equivalent experience)
• Strong knowledge of operating system tools, application support, and telephony
• Comfortable working at height and carrying out manual handling tasks
• Positive attitude and team-oriented behaviours