Configuration Supervisor

Configuration Supervisor - IT Deployment / Build

Birmingham

Monday-Friday - 06:00 - 14:30

Permanent

The Opportunity

An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment.

This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position.

The Role

You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards.

This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance.

Key Responsibilities

• Lead, motivate and support a team of configuration engineers
• Ensure all devices are built and configured to required standards and customer specifications
• Monitor workflow and resolve issues quickly to avoid delays or backlogs
• Work closely with scheduling, technical, and warehouse teams to ensure smooth operations
• Drive performance against KPIs and SLAs
• Conduct team reviews, training, and development activities
• Support recruitment, onboarding, and general people management duties
• Maintain accurate records and ensure internal systems are up to date
• Promote and maintain health & safety standards across the team
• Support continuous improvement within the configuration and deployment process

What We're Looking For

• Proven experience in a supervisory or team leader role within an IT environment
• Strong background in IT hardware configuration, deployment, or build environments
• Experience working to KPIs and service level agreements (SLAs)
• Good knowledge of:
  • Desktop / laptop builds
  • Operating systems (Windows, Android, iOS)
• Strong communication and team leadership skills
• Ability to manage workloads in a fast-paced, operational setting
• Comfortable working in a hands-on, floor-based environmentsirable 
• Certifications such as CompTIA A+ or Server+
• Experience with ISO standards and processes
• Health & Safety training (e.g. First Aid, Fire Marshal)

Additional Requirements

• Ability to obtain relevant security clearance (government or police level, depending on projects)

What's on Offer

• Competitive salary + benefits package
• Career development and progression opportunities
• Supportive and inclusive working environment
• Opportunity to work within a large, established IT services operation