Senior IT Field Delivery Engineer SouthEast

Senior IT Field Delivery Engineer

Location: South East (Field Based)

Salary: Competitive

Role Purpose

Our client is seeking a Senior IT Field Delivery Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). The successful candidate will work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role.

Key Responsibilities

• To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement.
• Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
• Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
• Achieve the dynamic KPI targets set for your role.
• Practice 'Quick Win' processes.

Technical Responsibilities

• Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
• Complete customer rebuilds and configuration to desk.
• Will be able to carry out IMAC projects with little supervision and lead as and when required.
• Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.

Team & Operational Support

• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or un-planned absence.
• Act as a mentor to other engineers when required.
• Carry out any other reasonable request from your line management.

Compliance & Working Practices

• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Will maintain company assets to keep them in good working order and good general condition.
• Be familiar with customer policies and processes where applicable.

Working Hours & Availability

• Participate in 24/7 coverage via a rota system.
• Work a certain amount of overtime when required to do so.

Skills and Experience

• Full UK driving licence.
• Must have excellent customer facing skills.
• Will be required to be self-motivated with good organisational skills, and can work unsupervised.
• Can obtain relevant technical certifications.
• CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.
• Ability to work at height and undertake varied manual handling activities.
• Will display positive behaviours which support team productivity.