System Configuration & Support Analyst
Job Description
Job Description
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hackajob is collaborating with Verisk to connect them with exceptional professionals for this role.
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Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
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Description
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We are looking for a System Configuration & Support Analyst to join our growing Client Services team within Verisk's Property Claims division. This role is central to ensuring our customers get maximum value from our SaaS solutions. You will work closely with Implementation Managers, Account Managers, Product teams, and customers to configure solutions, support day-to-day queries, and help resolve more complex technical challenges.
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Responsibilities
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- Configure Verisk solutions to meet customer-specific requirements
\nSupport implementation projects including requirements, configuration, and testingProvide day-to-day customer support and troubleshoot issuesInvestigate root causes and identify long-term solutionsCollaborate with Product and Engineering teams for complex issuesBuild strong customer relationships and support engagement activitiesSupport system testing and ensure solutions meet requirementsCreate and maintain documentation and knowledge resourcesIdentify opportunities for continuous improvement\n
Technical Capability – What This Means
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You don't need to be a developer, but you should be comfortable working with system configurations, structured logic, and data-driven processes. xohmjla This includes understanding workflows, rules, and integrations, and analysing issues to determine root causes and solutions.
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Qualifications
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- Experience in SaaS support, configuration, or application support roles
\n Strong problem-solving and analytical skills Customer-facing experience with excellent communication skills Ability to self-manage and prioritise issues/projects Experience with workflow or rule-based systems Desirable: Property insurance or claims experience Desirable: Exposure to APIs, integrations, or data analysis tools