Change Business Analyst

Change Business Analyst

Locations available: Peterborough, Manchester, Stoke-On-Trent and Southport (flexible hybrid working)

We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office.

This is a key change role, responsible for the successful delivery of Change Business Analysis Services to Programmes, Projects & Small Changes, to support the business in meeting its objectives and goals through the delivery of Change.

Key Responsibilities and Accountabilities

Change Business Analysis Service Delivery

Deliver Change Business Analysis Service Offerings to Programmes, Projects and Small Changes, including (but not limited to):

Business Impact Assessment

• Identify and document the Business Functions, Products, Processes, Systems and Services that are (or may be) impacted by a Change 

• Undertake analysis to identify and quantify financial and non financial benefits of a Change

Requirements Elicitation

• Work with identified stakeholders to elicit their business, functional and non-functional requirements / stories

• Use appropriate tools and techniques to capture and document those requirements / stories, that meet the needs of downstream ‘customers’ (e.g. Technology, 3rd Parties, Operational Teams, SMEs)

• Work closely with Technology Delivery teams and partners to derive suitable solution options and provide clarity on what is required to be delivered

• Ensure requirements / stories are aligned with business objectives and are prioritised accordingly

• Ensure traceability of requirements / stories throughout the lifecycle of a initiative so that the solution meets the original business need

Process Improvement

• Model ‘As-Is’ and future state ‘To-Be’ business processes

• Undertake analysis of business processes, providing recommendations for their improvement

Change Strategy Support

• Support ad hoc review of Business Problems or Opportunities, to help define possible new Change Initiatives

• Undertake and document feasibility studies or high level options assessments

• Contribute to request for information (RFI) and invitation to tender processes

Stakeholder Management

• Build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirement elicitation process, resolving conflict as and when required

Processes & Controls

• Maintain awareness of industry best practice methods, tools and techniques, and recommend changes to existing analysis processes where appropriate

• Collaborate with key internal and external delivery teams to ensure their ways of working are efficient and effective

Skills and Experience Required

Essential

• Experience undertaking business analysis activity at a project level working with senior stakeholders.
• Knowledge of and experience with both Waterfall & Agile business analysis approaches.
• Experience of analysing and documenting complex operational processes and business requirements.
• Ability to work effectively across multiple change projects/incidents or change activities simultaneously.
• Effective stakeholder management skills.
• Ability to think analytically, to deal with detail, and to extract and present relevant information concisely.
• Excellent Microsoft Office skills.
• Experience in documenting and managing requirements in a user story format.
• Ability to challenge and strong decision-making skills.
• Ability to produce clear and concise written communications.
• Very strong presentation, negotiating and influencing skills.

Desired

• Operational knowledge, in a general insurance brokerage or retail financial services sectors would be advantageous.
• Experience of working with Agile IT development teams.
• Working with and explaining complicated concepts in non-technical language.
• Ability to leverage tools and techniques to effectively perform business analysis activity in a remote environment.
• Experience of using Jira or similar tools.
• Lean Six Sigma methodology, in particular undertaking root cause analysis.
• Experience in data modelling.

What we offer in return?

• A collaborative and fast paced work environment
• Health care cash plan
• Yearly bonus scheme
• 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
• Life Assurance 4x annual salary
• Vibrant, modern offices

About the business:

Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.

Having acquired and successfully integrated Co-op Insurance Services in 2021, BGLi in 2022 & Atlanta in 2024. Markerstudy are now pursuing innovative pricing techniques, taking advantage of an award-winning insurer hosted rating platform, whilst challenging existing embedded processes.