Head of Business Systems & IT

Salary Band: TBC

About Us

VisionTrack is a multi-award-winning business providing advanced video and telematics solutions to the insurance and fleet sectors. We’re a growing, innovative company with a strong focus on operational excellence and customer success.

The Role

We are looking for a practical and commercially minded Head of Business Systems and IT to lead the management and development of our internal systems and IT operations.

This role will suit someone from an SME background who enjoys improving how a business works — optimising processes, ensuring systems run smoothly, and making incremental improvements that drive efficiency and value.

You’ll oversee our core business platforms (with Odoo ERP at the centre), manage IT infrastructure, and lead a small but capable team. The focus is on continuous improvement, process alignment, and ensuring that technology supports our people and our goals effectively.

Key Responsibilities

Business Systems & Process Improvement

• Take ownership of our internal business systems and ensure they support efficient, consistent processes across the organisation.

• Review and refine how Odoo ERP and related systems are used, identifying opportunities to streamline workflows and reduce manual effort.

• Work with department leads to understand business requirements and translate them into practical system or process enhancements.

• Manage relationships with vendors and partners to ensure reliable, fit-for-purpose solutions.

IT Operations & Support

• Oversee day-to-day IT operations including devices, user accounts, and Microsoft 365 management.

• Maintain reliable and secure systems, ensuring strong governance, patching, and compliance with company standards.

• Coordinate with the wider group IT team on shared infrastructure and security initiatives.

• Manage IT budgets, procurement, and supplier performance to ensure cost-effective delivery.

Governance & Compliance

• Ensure all IT systems and processes adhere to ISO 27001, GDPR, and relevant policies.

• Support business continuity and risk management activities.

• Maintain readiness for audits and internal reviews.

Leadership & Change Delivery

• Lead a small, multi-skilled team covering IT support, system administration, and project delivery.

• Foster a culture of ownership, problem-solving, and continuous improvement.

• Plan and deliver system changes or updates with minimal disruption to users.

• Support teams with training, communication, and adoption of new tools or processes.

About You

Essential

• Solid experience in IT or business systems management within an SME or fast-growing business.

• Proven experience improving and maintaining ERP systems (Odoo experience advantageous).

• Strong understanding of IT operations, user support, and system administration.

• Excellent communication and stakeholder management skills.

• Familiarity with ISO 27001, GDPR, and general IT governance best practices.

• A hands-on, solution-focused approach and the ability to balance day-to-day support with strategic improvement.

Desirable

• Experience managing small technical teams.

• Exposure to process mapping, automation tools, or low-code platforms.

• Experience managing third-party vendors and IT service providers.

• Knowledge of project or change management frameworks (e.g. Agile, ITIL).