Senior Change Business Analyst

Senior Change Business Analyst

Locations available: Peterborough, Manchester, Stoke-On-Trent (flexible hybrid working)

We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office.

Role Responsibility

A key change role, responsible for the successful delivery of Change Business Analysis Services to Programmes, Projects & Small Changes, to support the business in meeting its objectives and goals through the delivery of Change.

A Senior Change Business Analyst will be assigned to Larger Projects and Programmes, with high or very high complexity, engaging with Director or C-Suite stakeholders.

Typical Accountabilities

Change Business Analysis Service Delivery

Deliver Change Business Analysis Service Offerings to Programmes, Projects and Small Changes, including (but not limited to):

• Identify and document the Business Functions, Products, Processes, Systems and Services that are (or may be) impacted by a Change 
• Undertake analysis to identify and quantify financial and non financial benefits of a Change

Requirements Elicitation

• Work with identified stakeholders to elicit their business, functional and nonfunctional requirements / stories
• Use appropriate tools and techniques to capture and document those requirements / stories, that meet the needs of downstream ‘customers’ (e.g. Technology, 3rd Parties, Operational Teams, SMEs)
• Work closely with Technology Delivery teams and partners to derive suitable solution options and provide clarity on what is required to be delivered
• Ensure requirements / stories are aligned with business objectives and are prioritised accordingly
• Ensure traceability of requirements / stories throughout the lifecycle of a initiative so that the solution meets the original business need

Process Improvement

• Model ‘AsIs’ and future state ‘To-Be’ business processes
• Undertake analysis of business processes, providing recommendations for their improvement

Change Strategy Support

• Support ad hoc review of Business Problems or Opportunities, to help define possible new Change Initiatives
• Undertake and document feasibility studies or high level options assessments
• Contribute to request for information (RFI) and invitation to tender processes

Stakeholder Management

• Build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirement elicitation process, resolving conflict as and when required.

Processes & Controls

• Maintain awareness of industry best practice methods, tools and techniques, and recommend changes to existing analysis processes where appropriate
• Collaborate with key internal and external delivery teams to ensure their ways of working are efficient and effective
• Contribute to the adherence to team quality standards via internal auditing and peer review
• Follow the Change Delivery Framework

Other

• Deputise for the Change Business Analyst Manager and Project Managers as and when required.

Skills and experience

Essential –

• Significant experience undertaking business analysis activity at a project level working with senior stakeholders.
• Deep knowledge of and experience with both Waterfall & Agile business analysis approaches.
• Significant Experience of analysing and documenting complex operational processes and business requirements.
• Ability to work effectively across multiple change projects/incidents or change activities simultaneously.
• Highly effective stakeholder management skills.
• Ability to think analytically, to deal with detail, and to extract and present relevant information concisely.
• Highly self-motivated.
• Excellent Microsoft Office skills.
• Significant experience in documenting and managing requirements in a user story format
• Ability to challenge and strong decision-making skills.
• Ability to produce clear and concise written communications.
• Exceptional presentation, negotiating and influencing skills.

Desired –

• Working with and explaining complicated concepts in non-technical language.

• Ability to leverage tools and techniques to effectively perform business analysis activity in a remote environment.
• Experience of using Jira or similar tools.
• Lean Six Sigma methodology, in particular undertaking root cause analysis.
• Familiarity of collaborating with a business architect function to derive business requirements from business strategy, vision and architectural modelling.
• Experience in data modelling.

What we offer in return?

• A collaborative and fast paced work environment
• Health care cash plan
• Yearly bonus scheme
• 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
• Life Assurance 4x annual salary
• Vibrant, modern offices

About the business:

Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.

Having acquired and successfully integrated Co-op Insurance Services in 2021, BGLi in 2022 & Atlanta in 2024. Markerstudy are now pursuing innovative pricing techniques, taking advantage of an award-winning insurer hosted rating platform, whilst challenging existing embedded processes.