Service Support Administrator
Service Support Administrator
Location: Tunbridge Wells, Kent - Hybrid
About VisionTrack
VisionTrack is a leading provider of AI-powered video telematics, helping fleets operate more safely, efficiently, and intelligently. Our technology combines video, data and AI to give businesses real-time visibility and control over their operations.
We’re growing quickly and looking for a Service Support Advisor to play a key role in keeping our service operations running smoothly.
The Role
This is a detail-focused, operational role at the heart of our service function. You’ll be responsible for managing service tickets from start to finish, ensuring all work carried out by engineers and third-party suppliers is accurate, validated, and ready for billing. It’s ideal for someone who enjoys problem-solving, working with data, and being part of a fast-paced, tech-driven environment.
What You’ll Be Doing
- Managing service tickets from creation through to closure
- Reviewing and validating engineer job sheets and service reports
- Checking warranty status and ensuring correct billing eligibility
- Raising invoices and supporting monthly billing processes
- Liaising with customers regarding purchase orders and queries
- Working closely with internal technical teams to validate product usage
- Managing relationships with third-party suppliers, including escalations
- Resolving service ticket and invoice queries through to completion
- Validating labour, parts, and supplier costs
- Supporting reporting for key accounts (ticket volumes, billing data)
- Using internal platforms to track vehicles, projects, and service activity
- Attending customer and supplier calls to provide updates and insights
What We’re Looking For
- Strong administrative or operational experience
- High attention to detail and accuracy
- Confident working with data, systems, and processes
- Good Excel skills (advantageous)
- Excellent communication skills, both written and verbal
- Customer-focused mindset
- Ability to prioritise and manage multiple tasks
- Comfortable working in a fast-paced, tech-led environment
- A genuine interest in technology and willingness to learn