Customer Success Executive

We are working with a well-established, data led insights and intelligence business that partners closely with leading brands across the consumer and retail landscape. They have built a strong reputation for delivering high-quality, subscription-based insight platforms and consultancy, and are continuing to invest in their customer success function as part of their growth. They are now looking for a Customer Success Executive to join the team, acting as a key partner to clients and playing a central role in driving engagement, retention, and long-term value.

Overview:

This role sits at the intersection of insights, technology, and client relationship management. You will take ownership of a portfolio of subscription clients, ensuring they are fully embedded into the platform, maximising usage, and seeing clear commercial value. You will work closely with both commercial and product teams, supporting renewals and identifying opportunities to expand existing relationships, while also feeding back client needs to shape future development.

Responsibilities:

• Own and manage relationships with a portfolio of subscription clients, acting as the main point of contact
• Build strong, long term partnerships with stakeholders, ensuring ongoing engagement and satisfaction
• Lead client onboarding, ensuring a smooth introduction to the platform and quick demonstration of value
• Deliver training, support, and guidance to users across both product and data usage
• Create and maintain client-facing dashboards, reports, and tailored insight outputs
• Manage and deliver lighter touch consultancy and insight requests outside of larger strategic projects
• Monitor client usage data and identify opportunities to improve engagement and adoption
• Work closely with commercial teams to support renewals, retention, and growth within accounts
• Identify and contribute to upsell and cross-sell opportunities where relevant
• Support new business activity through trials, demos, and client presentations
• Act as the internal voice of the customer, sharing feedback to inform product and service development
• Represent the business at client meetings, industry events, and conferences where required

Requirements:

• Previous experience in customer success, account management, or client-facing roles within insights, data, or SaaS environments
• Exposure to customer insights, market research, or business intelligence platforms would be highly beneficial
• Strong communication skills with the ability to engage and influence stakeholders
• Commercial awareness with the ability to spot growth opportunities within accounts
• Comfortable working with data, dashboards, and digital platforms
• Proactive, solutions-oriented mindset with strong problem-solving ability
• Ability to manage multiple clients and priorities in a fast-paced environment

What’s on Offer:

• Competitive salary and benefits package
• Hybrid working model with flexibility
• Opportunity to join a growing, high-performing business in the insights and data space
• Strong progression opportunities as the team continues to scale
• Exposure to a wide range of well-known consumer brands and senior stakeholders