Customer Support Specialist

Customer Support Specialist  Sheffield | Full-time, Permanent | Monday–Friday, 9am–5pm Competitive salary | Standard holidays A unique opportunity to launch and grow your career in tech and regulatory support! Verus Recruitment is delighted to support our client, a dynamic and growing tech business in Sheffield, in the search for a Customer Support Specialist. This is more than just a support role—it’s a chance to join a forward-thinking team, develop your skills, and play a part in both technical support and regulatory projects as the business evolves.Why join?

• Career growth: Start in technical support, with the opportunity to expand your responsibilities and work alongside the regulatory team. You’ll be supported to learn, develop, and grow into a hybrid role that’s tailored to your strengths and ambitions.
• Supportive environment: Join a friendly, international-facing team where your ideas and contributions are valued.
• Work-life balance: Enjoy regular hours (Monday–Friday, no weekends) and a collaborative office culture, with flexibility for focused work when supporting regulatory projects.
• Full training: No prior tech or print experience required—just bring your enthusiasm, willingness to learn, and passion for helping others.

What you’ll do:

• Respond to customer support requests in a helpful and professional manner. 
• Troubleshoot technical queries and resolve issues through to completion.
• Build trust with customers through clear, supportive communication.
• Provide remote setup and training sessions for new users.
• Accurately log and share key information using internal systems.
• Support regulatory projects alongside the technical support team, with opportunities to learn and develop new skills.

What we’re looking for:

• Excellent communication skills (spoken and written).
• Experience in a customer service role.
• A real passion for delivering excellent customer service.
• Strong communication, organisational, and listening skills.
• Logical problem-solving ability and a proactive approach.
• A flexible, team-focused attitude with great attention to detail.
• Comfortable learning and adapting to new digital tools and processes.

It’s a bonus (but not required) if you have:

• Any exposure to technology, software support, or print environments.
• French or German language skills. 

Ready to take the next step? If you’re looking for a role where you can make an impact, develop your skills, and be part of a growing company with real career progression, we’d love to hear from you.Apply today or get in touch with Verus Recruitment for more information on .Keywords: tech support, technical support, Customer support, customer service, call center, technology,  support, Support technician, support specialist, translation, translator, webchat, email, call